Crossover for Work reviews

4.1

76% would recommend to a friend

(1,022 total reviews)

74% positive business outlook

Crossover for Work has an employee rating of 4.1 out of 5 stars, based on 1,022 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Crossover for Work employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

1K reviews
5.0
Jun 13, 2025

Love it

Recommend
CEO approval
Business Outlook

Pros

Overall, I genuinely LOVE it!!! It's SO much more interesting than a normal, boring tech support job because I am essentially a full-time AI Operator. All of the responses I send are generated by AIs, and my job is simply to feed them the correct information and to handle the parts they can't do, such as fact checking, historical ticket research, accessing internal articles, internal communications etc. Also: - The pay is also GREAT for my country - Everyone is super kind - The workload is not as heavy as it could be

Cons

Some company policies are a bit shocking at first, but you get used to them, and it's not nearly as bad as I, personally, had imagined it would be. For example: - They use your webcam to take a photo of you every 10 minutes at a random time. This is a total of 48 photos per day and over TEN THOUSAND photos in a year, enough to make CIA agents blush 🤣. I understand why this is done, but I believe it's a bit over the top. You do get used to it, though, and it's not so bad as you might initially think - Again, I understand why it's done, but they also track your mouse and keyboard activity as well as the programs you use. This means you need to find ways to stay active when there's no actual work, which isn't always easy - While you are being trained and learning the ropes, they have a "figure it out yourself" attitude. Once more, I understand why this is their attitude since they are trying to make sure only competent people who won't be a burden can make it through, but I believe this gets taken a bit too far, especially since a huge percentage of knowledge base articles is currently outdated

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Crossover for Work Response
11mo
Thanks for the awesome review! Your genuine excitement really comes through - love that you're embracing the AI Operator role and finding it way more interesting than typical tech support. Appreciate you being so upfront about the monitoring stuff while still seeing the bigger picture. Great call on updating the knowledge base - that's exactly the kind of feedback that helps us improve. Thanks for sticking with us through the learning curve!
5.0
Jun 13, 2025

It Really is Real

Recommend
CEO approval
Business Outlook

Pros

Great pay. Great benefits. Great support.

Cons

Onboarding can take longer than expected.

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Crossover for Work Response
11mo
Thanks for the great review! Love that straightforward confirmation - "It Really is Real" says it all. Appreciate the feedback on onboarding. We're always working to smooth out those hiccups and get people up and running faster. Thanks for recommending us!
5.0
Jun 13, 2025
Recommend
CEO approval
Business Outlook

Pros

- You make your own hours, work from home - AI first on everything, always be encouraged using the latest cutting edge technology - Reinvigorate your software engineering abilities with new challenges every week - Weekly compensation

Cons

- No paid or sick leave, if you don't work, you don't get paid, as you are a contractor - Mostly async work environment, which means you don't get a ton of interaction time with the rest of the team, but there opportunities to do so

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Crossover for Work Response
11mo
Thanks for the fantastic review! Love that you're feeling reinvigorated with new challenges every week - that's exactly what we're going for. Your advice to "keep up the good work" made our day. It's awesome to work with people who truly get the vision and are thriving in this cutting-edge environment. Really appreciate you sharing this!
Viewing 34 - 36 of 1,022 Reviews

Glassdoor has 1,741 Crossover for Work reviews submitted anonymously by Crossover for Work employees. Read employee reviews and ratings on Glassdoor to decide if Crossover for Work is right for you.