Let me start by saying this: I am convinced that the world known as Comdata downstairs, is not the same world known as Comdata on the 2nd and 3rd floor. On the call center floor, the metrics change every month. The standards change so much, they are hard to meet because you lose track of what you need to be doing.
In customer service, the QA standards you must meet as a call agent make complete sense. In the permit division, you will find them hard to meet.
Management is kind of lost on everything. This is not their fault as they only take the orders from senior management, but it's passed on to you as an agent and makes it stressful with your day-to-day requirements. Also, favoritism runs high on the call center floor and you will experience it sooner or later.
The training department for permits is not very helpful. They don't know the system, the state laws, or anything about the actual trucking world. Your experience in the training room will not be the experience on the call floor.
