Comdata reviews about "training"

Parking. The Brentwood facility appears to be growing tremendously. That is a great thing for the business, but it makes finding a parking spot very difficult.

Non-Caucasian managers do not have the same growth opportunities and training opportunities as their peers. For appearance sake only , a title is given.

I am a new hire. I have found nothing but support, excellent training and a great leadership team. This is a, second to none, corporation. I highly recommend it.

Pay isn't that good unless you are fresh out of college. Benefits aren't that great as well as the 401k

The products are detail oriented so it does take at least 3 months to get thru training and up and running.

In my position as an (unecessary) account development specialist, I had limited training, intense micro-management, and expectations were changed at the drop of a hat. When I first started, there was no call quota as long as we set the appointments. Shortly thereafter, we were made to feel bad that we weren't making 40 calls a day and that became the quota. Shortly after that, we were scolded for not making at least 70 calls a day! My manager has a managerial style of treating the employees as children - if one person made a mistake, we all had to feel bad about it. I understand that as a new team, there is a lot of scrutinization from higher up, but that's not the employees' fault. We were all trying our best and I really disliked feeling like I had disapproving eyes staring over my shoulder at all times. This position is unecessary. It's nothing but telemarketing. I felt ashamed to tell that to my family and friends. I spent my day cold calling financial executives, trying to get them to talk to my "director" (the outside sales rep) and hopefully fall for a product that's ultimately a scam. To add to this, I was told by the person that hired me that I would be receiving a commission after 3 months' time for all the appointments I set, but this was chalked up as a "rumor." Pay is minimal. The job is humiliating.

You could not get promoted to a position you were really qualified for if you were in the call center. The reason would be a lack of experience in the company knowledge (although you would be told you are one of the best employees). Also, you would not get promoted unless you were part of the inner circle of "Yes-men/women". Once the hiring manager spoke to your current manager you were not selected. Also, tenured associates in the call center would rarely leave because that took bodies off the phone. "You are too valuable as a CS Rep to lose" was a common phrase after an interview. Compensation, pay rate, never equaled the amount of work you do, the stressful environment you are in, the level of training in different applications you earned. Time off policies were a joke. you could give ample time in advance for time off & it would get approved. As closer as time got to the leave you requested, you would be "bullied" that your request was never approved or they made a mistake. Office culture is that of another joke. The supervisors, managers & directors would micro-manage at every moment if you went to the copier, had to take a bathroom break, etc. Only those that would kiss up to managers did not get the attention as others. If family called the podium to give an urgnt message you were given that message right away but was kindly "asked" to wait until your break time to call back. Or if you took that call right then, the supervisors would hover nearby to ensure that it was an emergency. Training was crammed down the throats with no chance of sticking to the plan. Training would never be as long as needed to be proficient enough to take calls. You spent more time asking more questions and being told to read the manual.

Let me start by saying this: I am convinced that the world known as Comdata downstairs, is not the same world known as Comdata on the 2nd and 3rd floor. On the call center floor, the metrics change every month. The standards change so much, they are hard to meet because you lose track of what you need to be doing. In customer service, the QA standards you must meet as a call agent make complete sense. In the permit division, you will find them hard to meet. Management is kind of lost on everything. This is not their fault as they only take the orders from senior management, but it's passed on to you as an agent and makes it stressful with your day-to-day requirements. Also, favoritism runs high on the call center floor and you will experience it sooner or later. The training department for permits is not very helpful. They don't know the system, the state laws, or anything about the actual trucking world. Your experience in the training room will not be the experience on the call floor.