Comdata reviews about "training"

37% positive business outlook

Reviews by job title

33 reviews
4.0
Oct 19, 2017

Great Company

Recommend
CEO approval
Business Outlook

Pros

Great Atmosphere Great People Great Compensation and Benefits

Cons

Training doesn't really prepare you for your actual job. The company is currently rearranging systems and organization, so it was a strange time to start.

1.0
Nov 12, 2017

Great if you have low self esteem

Anonymous employee
Recommend
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Pros

I worked with a really nice team. They were quick to accept me in and help with training as the systems in the company are very old and keeps breaking down.

Cons

A few of the leaders are impossible to work with. The Human Resource department allows these people to curse and scream and berate the team. Even though they are advised of the situation they get no change especially from the SVP. I fully anticipate a group hostile work environment suit at some point if something isn't done.

1.0
Mar 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Very laid back environment. Managers are not around much, so you are able to be on your phone or surf the web as long as you meet your quota on calls. Decent, albeit hard-to-track, pay, as well as PTO (Vacation, sick, personal days). The Brentwood office has its own parking, and has food delivered daily that you can order (not free).

Cons

This company has a reputation for being a revolving door to recent college grads and people switching career paths, and with very good reason. Managers are non-existent, always constantly in "meetings" that don't seem to actually produce anything. And, even if they are around, they are less knowledgeable than most of their subordinates on the questions you have. You receive little-to-no training right off the bat, and if you want further training on anything, later on, you won't receive any. Management keeps shifting roles and positions around to whoever is their favorite person of the month, which reflects how you will get promoted or rewarded throughout the company. Favoritism is rampant, with management rewarding suck-ups who don't meet the job requirements over actual hard workers. Unless you're a young, male recent college graduate, you won't find any success in this environment. New positions, functions, and products are constantly being launched without any sort of plan on how they should be run. As a result, all the different departments are disconnected and do no get along with each other, and customers are left in the dust. The company has supposedly been taking strides on improving the customer experience, but all Comdata has done is worsen their customer service to inexperienced and rude call center employees and sales reps who have no idea how the products actually works. The pay is horribly structured and makes it almost impossible to track how much you'll actually make. At the end of the day, this place (if you even stay around long enough to realize it) will just run you into the ground until you quit for the first job you come across that isn't Comdata, or resign.

3.0
Jun 11, 2018

Making Improvements

Anonymous employee
Recommend
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Pros

Comdata is in the mode of making many improvements. I saw a few of them while I was there. You can make good money there. They increased the base pay while I was there and added some good bonuses. They have begun rewarding the sales team beyond pay for good performance. i.e. taking off early on Friday if you attain goals the people are pretty cool management team has gotten good at being transparent about updates

Cons

The initial training is lacking. I received 1 week of training then sat for a week then I was on the phone the 3rd week. This would not have been so bad had I not found out that there were systems we needed to know how to use to do our jobs, 6 weeks later, that I had not heard of at all up til that point lol high turn over due partially to the difficulty of job (telemarketing) for some people and a lack of training for the rest. There is a member of the management team who wasn't exactly doing their job. There were managers their who definitely were doing their job and the sad thing is everyone knows that this manager DOES NOT do a good job and could possibly have a problem but no one is speaking up about it. smh Separate from above mentioned - Julie (she got better though)

2.0
Sep 26, 2018

Permits Customers Service Rep

Recommend
CEO approval
Business Outlook

Pros

Pay is decent for starting out in call center environment.

Cons

Lack of training Lack of communication within the departments Favoritism Consistency No growth(in the Permits department)

2.0
Oct 21, 2018

Work to be done..

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Dealing with people internally was fine.

Cons

No opportunities to grow whatsoever, communication internally is absolutely horrible. No training programs to show how you can do your job effectively. People did not care about your issues work wise. It was a eat or be eaten type of atmosphere when they try to state that is not the case.

Viewing 4 - 6 of 33 Reviews

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