Coach reviews

3.9

77% would recommend to a friend

(3,408 total reviews)
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Todd Kahn

89% approve of CEO

67% positive business outlook

Coach has an employee rating of 3.9 out of 5 stars, based on 3,408 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Coach employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

3K reviews
4.0
Aug 27, 2014
Recommend
CEO approval
Business Outlook

Pros

This is a really fast-paced, detail-oriented environment. I've had exposure to senior leadership and board members by giving presentations and leading meetings in small groups. The managers I've reported into have been involved in my career trajectory and I've been able to have open conversations about what I want to do. Working at this company is highly regarded among the Retail industry.

Cons

Work-life balance is not always a priority. Executive decisions are often made without full understanding the impact to current processes.

4.0
Feb 6, 2014

Great company at turning point.

Recommend
CEO approval
Business Outlook

Pros

Financially, it is a great company to work for and I admired their mission statement. If you are working with people who love those mission statement all the time, it might be a dream company for you.

Cons

No structure for long term career growth. Although they have a very lengthy/detailed review/touch base processes, I felt managements were just filling out blank spaces. Too many short term goals which did not connect with their long term goals.

3.0
Jan 24, 2014

Times are a-changin'

Recommend
CEO approval
Business Outlook

Pros

Coach used to be one of THE best retailers to work for. Amazing discounts on fabulous product, great benefits, competitive base pay with bonus structure for all associates and managers, and fantastic growth and development opportunities. For the longest time the company was focused on hiring nice people. You were held to high expectations and you were given amazing support to reach your goals. Communication is clear from corporate partners and they are easy to get in touch with. You are empowered to do what is best for the customer.

Cons

It's important to remember... Coach is a large public corporation that answers to Wall Street investors and stock holders. Now more than ever with competitors like Michael Kors and Kate Spade nipping at Coach's heels, Coach is focused on the almighty dollar. Once upon a time Coach was entirely focused on its people: both employees and customers. Now Coach needs to see the dollar results from all and will place the happiness of its people second. Almost the entire senior management that built this company into what it is has left. There is so much uncertainty of the direction of this company. Each District and Region is being run differently and if you are not a favorite of your Manager, watch out. There is still A LOT of tenure amongst Coach's Store Managers and if they are not willing to go with the new flow, they are let go and replaced with an external hire. There has also been a new emphasis on the "look" of people that were being hired, but a lawsuit must have been filed because that ended almost soon as it began.

Viewing 46 - 48 of 3,408 Reviews

Glassdoor has 3,749 Coach reviews submitted anonymously by Coach employees. Read employee reviews and ratings on Glassdoor to decide if Coach is right for you.