Sometimes the managers take the job too seriously. They are extremely strict about arriving on time and clocking out on time-- extra time working is just as bad as cutting your hours short. Warnings were often written for the chronically late employees.
Also, they say they are not based on commission, but rather a team environment. While it is true you are not financially rewarded for sales, they keep track of your sales and update you hourly if you're not meeting your quota. If you are a top seller you get rewarded as a "Million Dollar Seller" (those who sell a million dollars worth of merchandise in a year). I came to Coach expecting a team philosophy on selling items, but I found the competition to be strong with many "Sales Stealers" wanting to become a Million Dollar Seller. Although I did a fair job on sales and never found out what happened if you made poor sales, I can't imagine you would have a job for long with Coach if you don't sell much because they are constantly on you about meeting quota.
There are also a great deal of other nitpicky things like ensuring that all customers are greeted and helped and what not. This makes sense for the company to have standards, but in a high-volume store such as ours, it can be a bit ridiculous when you are a store greeter or are trying to run around making sure everyone gets helped. The worst is if you forget a step with a customer and if they turn out to be a secret shopper, you let the whole store down. Lots of pressure for many little things.
