Casper reviews

3.4

51% would recommend to a friend

(309 total reviews)
avatar

Randy Greben

33% approve of CEO

35% positive business outlook

Casper has an employee rating of 3.4 out of 5 stars, based on 309 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Casper employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

309 reviews
1.0
Nov 11, 2019

Ghosted after interviews

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free mattress after 6 months of employment

Cons

I had three interviews which all went really well. During my final interview I was told I’d be notified on a decision by the end of the week. Which never came. I sent a follow up email to the recruiter, and still nothing. I completely understand if I wasn’t the right fit for the position. But it’s common courtesy to respond to a potential candidate rather than ghosting them. This was all incredibly unprofessional, and a waste of time. Setting up the interviews was like pulling teeth because the recruiter would respond so sporadically. One of the interviews was through video chat with the store manager. Who was late for the interview, and in their pajamas... in bed! The irony... Don’t waste your time with this place, very unprofessional.

avatar
Casper Response
5y
Thank you for providing feedback on your interview with Casper. We sincerely apologize for your experience. We strive to communicate with all candidates, but we clearly dropped the ball here. We take this feedback seriously and will do better."
1.0
Apr 1, 2021

Going Downhill Fast!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Casper has some great people in their organization - some of the smartest, most qualified, world class designers and developers...and then they fired all of them! Casper started with a clear perspective and commitment to high quality, functional, and innovative product -- but that is no longer the case as it's been a race to the bottom since going public.

Cons

Casper has shifted from a product and innovation focused company to a merchandising company. New leadership has no connection or understanding of what it takes to build good products -- they're chasing lowest cost with little regard to process, quality, sustainability or design. Wasteful spending and poor planning has led to 6+ rounds of layoffs in 4 years. It's been a rapid, sad decline of what started out as a unique, inspired, and mission driven brand.

2.0
Oct 23, 2020

Not great. Toxic culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits (healthcare, unlimited PTO, free mattress and swag)

Cons

There’s usually a reason a company has such great benefits and it’s usually because there is some underlying issue that is making it hard to retain employees, and that’s definitely true at Casper. I get the feeling Casper was a great place to work in the beginning but as it continued to raise money and eventually went public, the pressure to grow faster than was logistically possible was felt throughout. Turnover was high in retail and corporate, some which was due to multiple rounds of layoffs (probably 2-3 in a year). Definitely was a red flag when the old employees that had been there from the start had started to leave after the IPO they had been eagerly awaiting (which was a bust). Now it hangs on but management doesn’t seem to care about improving any processes or keeping employees happy. It’s a hard pass from me. Don’t waste your time.

Viewing 16 - 18 of 309 Reviews

Glassdoor has 356 Casper reviews submitted anonymously by Casper employees. Read employee reviews and ratings on Glassdoor to decide if Casper is right for you.