CarShop reviews

4.7

93% would recommend to a friend

(551 total reviews)
avatar

Roger Penske

97% approve of CEO

89% positive business outlook

CarShop has an employee rating of 4.7 out of 5 stars, based on 551 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CarShop employee rating is 33% above average for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

551 reviews
5.0
Apr 15, 2022

Great place

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Really great place to work.

Cons

Nothing bad to speak of.

1.0
Apr 12, 2022
Recommend
CEO approval
Business Outlook

Pros

The people. Not the suits. The shuttle drivers. The techs. The every day people trying to tow the company line.

Cons

The suits. The lies. The deception. Lol. Where do I begin?! When they hire you, you are sold on promoting from within. That if you out perform your contract, they’ll adjust appropriately. Basically I feel less intelligent for believing their lies. You can totally get promoted from within, if you fit into their budget. It’s all about the money to them. Your qualifications are irrelevant! 20+ years of parts and service experience to be passed over for open service manager position to a tech with 3 months of Covid service writing experience? Passed over for a different position by someone from OUTSIDE THE COMPANY!!! I mean it is LAUGHABLE!! Raises?! Secret Time: they only OFFER you a raise when they think they are going to lose valuable employees. If you put in for a raise be prepared to be ignored as much as possible by upper store management and corporate executives when they come in. Oh and don’t even try to put in for raise before working there for AT LEAST 18 months. My one friend, who is STILL someone I keep in touch with, (sup Lobes!) got offered $15 PER WEEK more than he was currently making. I put in for a raise and it was only discussed with me after 3 months when I put in my notice. Work/Life Balance - If you do choose to work here, prepare to have no life. I did the math, and brought it to higher ups attention, that service advisors basically work two months FOR FREE!!! You work every other weekend with no compensatory day off. You are told to arrive at least 30 minutes in advance to let people in 30 minutes before the store hours state you are open. JUST CHANGE THE SIGN TO REFLECT THAT TIME!!! Then you all have to stay an hour after the techs leave IN CASE a customer has a question. You know how many questions relevant to their service visit we were asked? I could probably count on one hand. Post Life: Couldn’t be happier. Significantly more successful than with CarSense/CarShop/Whatever They Change it to in a year or two. I did my exit interview as requested and actually got an email from corporate. I responded to their requests and it’s more than a year later and haven’t heard back. Then apparently they take down the more risqué reviews as soon as possible to boost their image. Yes, they do require reviews. Look at all the posts! There is a significant number of reviews posted within a day or two. That means they bought the store lunch or something similar. Good luck reaching out to corporate to find out why they took your review down. They don’t make it so you can’t reach out to them! Anyway, this is the tip of the iceberg. I’d put the rest in but they won’t change.

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CarShop Response
4y
I appreciate you taking time to give us feedback. It’s great that you enjoyed your coworkers – they are the heart and soul of what makes us CarShop. I am sorry that you did not feel the appreciation that CarShop has for every associate. We care. This means making sure CarShop associates know how much they are valued, as well as compensating them fairly. We strive to pay competitive wages, as well as to cultivate genuine relationships between our associates and management team. We also hire to retire. This means that we do like to promote from within and strive to retain our current associates over hiring new ones whenever possible. Of course, we aren’t perfect and are always looking to improve. Please feel free to reach out to the HR department or your manager so we can spend some time talking through this. We know that Saturdays are tough! Retail can have its challenges, but we really try and balance the workload. We believe you need to recharge occasionally and try to give our associates a weekend off now and again. I’m sorry to hear about your negative experience taking PTO. That is certainly not what we strive for, and I appreciate your feedback. We would never want you to feel as though leaving reviews is a requirement. We solicit reviews good, bad, and ugly. We want the feedback! You love your job? Great! Tell us about it! You don’t love your job? Tell us what we can fix! We want our associates to reach out so we can get an understanding of their frustrations and concerns.
1.0
Apr 12, 2022

Horrible place to work

Recommend
CEO approval
Business Outlook

Pros

The people you work with

Cons

The money, the hours, the horrible upper management

Viewing 151 - 153 of 551 Reviews

Glassdoor has 557 CarShop reviews submitted anonymously by CarShop employees. Read employee reviews and ratings on Glassdoor to decide if CarShop is right for you.