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      CarShop

      Engaged Employer

      CarShop reviews

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      4.7

      93% would recommend to a friend

      (551 total reviews)
      avatar

      Roger Penske

      97% approve of CEO

      89% positive business outlook

      Ratings by category

      4.8

      Diversity & inclusion

      4.7

      Culture & values

      4.7

      Senior management

      4.7

      Career opportunities

      4.6

      Work/Life balance

      4.5

      Compensation and benefits

      CarShop has an employee rating of 4.7 out of 5 stars, based on 551 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The CarShop employee rating is 33% above average for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      551 reviews
      5.0
      Nov 7, 2023

      Great place to work... except

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people! The people around me are exceptional. The effort from my fellow sales people to sell cars, They are extremely talented. My direct manager(s) keeps me moving in a positive direction. I love who i work for, the fairness and attitude helps me do my best. I love my hours (mostly). The wage is fair for the amount of cars that I sell and buy. We all could use a little more leads.

      Cons

      We need more help and support. We are finally staffed in sales, the delivery people, but we need more managers! My direct sales manager is great, probably the best I've ever worked for at a dealership, I feel like we're missing out on training and the quantity of cars that we're selling because were stretched so thin. The managers do help, but I think we're supposed to have 3 or 4 (I believe) but with only 2, I think we are missing out as a store, specifically on Saturdays. We need a main sales manager to guide everything. My new gm is great too. The Saturdays are long and exhausting. Please have hours until 5, it's usually empty in there by then. The dealership that I worked at previously was only open until 4. I think 6 is nuts. 5 is realistic, all 52 of them. Thanks for listning

      avatar
      CarShop Response
      2y
      Thank you for taking the time to share your thoughts and insights in your positive review. It's wonderful to hear that you have a positive relationship with your teammates, including your managers. It may get mentioned a lot here, but it is impossible to overstate how important a positive environment and all-in team mentality are to the CarShop culture. Thanks for mentioning the favorable scheduled hours and your satisfaction with income potential. We understand the importance of work-life balance and the reality of why we all come to work in the first place. Your request for more help and support is appropriately timed. Good news, though...help is on the way! As you likely already know, we were excited to announce an internal promotion just last week to fill the open sales manager position. These leadership positions are key, as you’ve indicated, so it does take time to ensure we are making the very best choice for our team. We hear you on the Saturday hours request. This is the main reason we rolled the closing time back from 8PM to 6PM a few years ago. We’ll keep looking at ways to provide convenient operating hours for our customers while keeping in mind the impact they have on our teams. Your desire for growth and more training is exactly what we want as well. Opportunity Through Growth is a way of life here, and if you are looking to accelerate your career with CarShop, we will do everything possible to make that happen. Good training is vital, and we are actively planning, writing, and producing new content daily to enhance our associate career paths. Thank you once again for your hard work and dedication. We look forward to supporting your continued growth and success within our organization.
      2.0
      Oct 30, 2023

      Nepotism and unprofessional behavior all around

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Variety or vehicles and clientele

      Cons

      Favoritism, management not car people, unethical behavior towards employees but also towards customers

      avatar
      CarShop Response
      2y
      Thank you for sharing your concerns in your recent review. We appreciate your feedback and would like to address your comments directly. Your reference of nepotism in a CarShop store is very surprising. While we are happy to invite team members to have their families at home join our family at work, there just aren’t very many examples of this in our company. In the instances that multiple family members do join our team, there are very clear guidelines and policies in place to avoid any type of conflict or unfavorable circumstance. We would like to understand more regarding your mention of unethical behavior. CarShop was founded on, believes in, and actively promotes the core value of being Fair and Equitable. We pair this with six other core values in our everyday lives and business practices. (Including Integrity and Caring for One Another.) Our teams are asked to behave this way for each other and for our customers...it’s all about doing the right thing. We appreciate your input and remain focused on continuous improvement. Please feel free to contact our HR department or use internal reporting channels for any further concerns.
      1.0
      Oct 20, 2023

      Executive Team Gaslighting - No help from Penske - Executive Team Blocks all progress

      Employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Standard 40-hour weeks for most employees, standard benefits package.

      Cons

      The Fat Cats sitting in the ivory tower make all the decisions. If you're seeking a dealership with a manageable workload and want lower pay, this dealership might suit you. They take pride in this aspect. It makes me sick.

      avatar
      CarShop Response
      2y
      Thank you for your review and your feedback about the executive team. It's important for us to receive input from all members of our organization (past or present). While there are some areas of our business that do reach a final decision with the executive team, we regularly seek input from all associates to ensure we can remain transparent with choices that could affect our team. We want to emphasize that our company is committed to promoting a diverse and inclusive workplace. We value diversity not only as a fundamental ethical principle but also as a source of strength and innovation. We encourage open dialogue and would love to hear your specific concerns and suggestions on how we can further promote diversity. Contrary to the statement you shared, CarShop is proud to possess great diversity amongst the executive team and across all levels of leadership in the company. We are committed to transparency and open communication, so please feel free to reach out if you have any questions or if there's anything specific you'd like to discuss. Thank you for your contributions while with our company, and best of luck in the future.
      Viewing 61 - 63 of 551 Reviews
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      Glassdoor has 557 CarShop reviews submitted anonymously by CarShop employees. Read employee reviews and ratings on Glassdoor to decide if CarShop is right for you.