Pros
Truly great people in every store, I made many friends in my time at CarMax. Great training program for sales, including a mentor dedicated to your training. Mentors aren't compensated as much as they should be, which sometimes does affect their attention to your training, as they still must sell cars to make a living. Since CarMax is a nationally known name, you will have consistent opportunities to sell, but the commission structure is low until you advance into President's Club. Once is President's Club, you get great benefits like increased commissions, ability to make your own schedule (with several limitations), use of company vehicles, and a trip to Las Vegas every year. Management varies by location. I've had several General Managers and Sales Managers with mixed results. But overall, I've liked most of my managers. For those who perform, there are opportunities for growth as long as you don't mind long hours, late nights, and working weekends, after all it is retail. Given many locations nationwide, transferring is easy and there are many opportunities to move with CarMax.
Cons
CarMax managers are forced to apply a strict time and attendance policy, and depending on your manager every mistake gets documented. For commission employees who are not paid a base salary or hourly wage, getting points for being one minute late seems extreme. Commission on car sales has only been increased once since CarMax opened in 1993. Micromanagement can extend to your selling technique, with some managers demanding certain verbiage in phone calls and in person interactions.
