Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 775 reviews)); "Great people and very diverse" ((in 455 reviews)); "Culture is great and rewarding" ((in 317 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 297 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 552 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 454 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 286 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 241 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 235 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

2.0

Sep 8, 2022

Inconsiderate Management

Business office associate

Recommend

CEO approval

Business Outlook

Pros

Good pay for the given work. Good Benefits. Great for students.

Cons

Management seems to be inconsiderate of emergencies with respect to attendance. I had a death in the family and a manager came to me about it saying that I did not give advance notice even though I had given notice a week in advance.

4.0

Feb 16, 2022

A great place to work with some inconsistency between teams

Senior software engineer

Recommend

CEO approval

Business Outlook

Pros

I spent the past 3 years working in big tech where "work life balance" is a buzz word but you're still expected to work lots of overtime constantly if you want to succeed. CarMax is a breath of fresh air. My team is productive and consistent while working a normal amount of hours. When we have technical debt, we attack it. When on-call becomes painful, we fix it. We have latitude to do what needs to be done while delivering the best possible solution to our customers. Our tech stack is relentlessly modern. We are constantly evaluating new features and solutions to ensure that we are as efficient as possible. This is near on perfect for how a technical team should run and I can't imagine leaving this team.

Cons

Not all teams are like mine. Some teams are quite the opposite, actually. They can be toxic, ineffective and painful. I feel bad for people on some teams.

1.0

Dec 30, 2021

RUN!

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

The co-workers I met there.

Cons

This has been the most rigid company I have ever worked for. We are still in a Pandemic. If you are a single parent, expect to be punished for that. If daycare/schools close due to outbreaks, CarMax will not work with you and will give you points. They also pick and choose who they allow to work from home because of favoritism. I’m not allowed to work from home because I have kids but others are in the office. This has caused me to lose my place because I couldn’t work. Do you think they care? No! They stress empathy for our customers but show none to employees. This is a joke of a company. Managers also hinder your potential to move to a different department or get a promotion. BEWARE!

Viewing 262 - 264 of 8,197 Reviews

Jobs at CarMax

Vehicle Delivery Driver

CarMax

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Inconsiderate Management

A great place to work with some inconsistency between teams

RUN!

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