CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)
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Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Jun 8, 2021
Recommend
CEO approval
Business Outlook

Pros

The overall company culture is very positive and healthy. The welcome process involves the CEO meeting each new person, which is very much appreciated. They match all employee monetary and time donation to non-profits. Also, the pay is fairly competitive for the market.

Cons

At a team level, there is a constant struggle to get work done in spite of endless meetings. After more than a year, Carmax is struggling to adapt to a telecommute model for infrastructure employees - despite making it their official policy that IT will remain remote indefinitely. They did not provide sufficient hardware (monitors, keyboard, mouse, headset) to do the job. The largest issue in my opinion is that they're forcing an AGILE work model to ongoing infrastructure work. It adds to the endless meetings and imposes arbitrary deadlines for operational work.

1.0
Jun 3, 2021

Don't move up

Recommend
CEO approval
Business Outlook

Pros

This used to be the best place. I've met some amazing people that I still talk to. It has more structure than most jobs and depending on management can make or break your departments.

Cons

The higher up managers will protect the lower managers even involved in sexual harassment and sexual assault towards employees. Even where the employees will get fired or quit and the managers will keep their job even assaulting employees on the clock and on carmax property. HR was notified and still did nothing to protect the employees left. Co-workers of mine quit due to sexual harassment and nothing was done to protect them. I would not move up or work your way up past a lead because the politics and favoritism are abhorrent. In order to move up, they want you working 10-11 hour days, come in on your days off and basically not have a work life balance.

1.0
May 28, 2021
Recommend
CEO approval
Business Outlook

Pros

Tools are provided and are decent quality. If one breaks they usually replace it within a couple of days. Their associate wholesale program is handy if you find a neat project car or need to help family out. The pay is decent for the industry.

Cons

Management is two-faced and will constantly parrot "we've got your back", when in reality you need to be watching it around them. They scrutinize every move you make and are extremely distrustful toward associates. If you don't play into their corporate doctrine and jargon you will be ostracized for it. They don't trust their techs to use their own judgement and hinge entirely on their standard work, regardless of its efficiency. The hours constantly change, so whatever hours you're told you'll work in an interview, they're not true. The work en

Viewing 265 - 267 of 8,197 Reviews

Glassdoor has 8,366 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.