CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)
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Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
2.0
Feb 5, 2026

Economies of scale

Recommend
CEO approval
Business Outlook

Pros

It could always be worse.

Cons

Cluttered systems make sales process overly complicated. (CEC, order processing, order entry) Sales managers seem more focused hitting their own observation/write up metrics instead of actully training and supporting sales associates professionally.

1.0
Jan 18, 2026

No More Values

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None tha I can think of anymore.

Cons

One of CarMax’s values used to be Put People First. And yet, after over a decade of service, and in spite of stellar performance reviews, my role was eliminated and I was dismissed like I was nothing. I contributed at a high level, interacted with associates at all levels, and yet my dismissal was a talk-off that was 3 sentences about SG&A being too high. No compassion. Just cold and unfeeling. I understand the money woes, but some are should be taken for those who were loyal to the company for so long. I had colleagues that were with the company for 20-20 years dismissed in the same way. Shame on CarMax. Compensation wasn’t the best so many stayed for the culture which is gone now.

1.0
Mar 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Easy training class Work from Home

Cons

This position is not at all what the training class and employees you initially meet make it out to be. The pay is not worth the stress of MICRO MANAGING if you want to be coached for just using the bathroom on the clock then go for it, I’ve only been here a few months and I am already miserable. I am only leaving this review to make future applicants aware.

Viewing 244 - 246 of 8,197 Reviews

Glassdoor has 8,366 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.