No More Values - Anonymous employee CarMax Employee Review

1.0
Jan 18, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None tha I can think of anymore.

Cons

One of CarMax’s values used to be Put People First. And yet, after over a decade of service, and in spite of stellar performance reviews, my role was eliminated and I was dismissed like I was nothing. I contributed at a high level, interacted with associates at all levels, and yet my dismissal was a talk-off that was 3 sentences about SG&A being too high. No compassion. Just cold and unfeeling. I understand the money woes, but some are should be taken for those who were loyal to the company for so long. I had colleagues that were with the company for 20-20 years dismissed in the same way. Shame on CarMax. Compensation wasn’t the best so many stayed for the culture which is gone now.

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Cons

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1.0
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Pros

Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

Cons

Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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