Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 761 reviews)); "Great people and very diverse" ((in 456 reviews)); "Culture is great and rewarding" ((in 321 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 293 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 177 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 460 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 246 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 232 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,196 total reviews)

Keith Barr

46% approve of CEO

50% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,196 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Mar 13, 2015

Exceptional Company to work for

Location general manager

Recommend

CEO approval

Business Outlook

Pros

One of Fortunes Top 100 Best Places to Work; One of Fortunes Top 125 Training Companies. The training is very thorough for external candidates; Time a way policy vs sick pay or vacation. If you are performing well, or family emergency, etc, anything that may require "time a way" you are paid your full salary. This benefit begins immediately. Bottom up philosophy vs Top down. The company listens to the associates and store management. Lots of room for advancement and growth. This is a huge focus. Team work and associate development are key!

Cons

Training program for all positions, but especially sales is very long. Don't get behind in your staffing, and always keep a management bench. If you loose a Sales Manager, for example, training an external candidate will take 6-9 months. Developmental activities are micromanaged. Every associate must have X number of written observations, Development plan, monthly development sessions called "File Reviews", etc It is exhausting so you better be passionate about development, and feel comfortable being audited.

2.0

Feb 25, 2015

Top down IT organization that sees associates as widgets

Programme analyst

Recommend

CEO approval

Business Outlook

Pros

The company has a nice on-site athletic facility and a good cafeteria. The work environment is casual. On a technical level, some of the teams (in particular CarMax.com) utilize some more advanced technologies.

Cons

There are many problems with the IT organization. The key ones include 1) an inability to work from home; 2) very poor advancement opportunities; 3) manager arrogance. There are numerous managers who actually will ignore associates when they pass them in the hall. Likewise, associate creativity is generally frowned upon. If you like this sort of treatment, plus a lot of evening and weekend on call work, this is the place for you.

5.0

Nov 2, 2014

My favorite job!! Inventory Associate

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

I love this place! Friendly, comfortable atmosphere. For the most part, all departments are laid back and chill. As long as you take the job seriously and do what you need to do and work hard, you will succeed. I have had a lot of jobs that I hated waking up to, but I cant wait to start every morning at Carmax.

Cons

Wish they would pay inventory more. We do all the physical work there in all types of environments and do deserve better compensation.

Viewing 226 - 228 of 8,196 Reviews

Jobs at CarMax

Inventory Associate Full Time

CarMax

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Ratings by category

Ratings by demographic groups

Reviews by job title

Exceptional Company to work for

Top down IT organization that sees associates as widgets

My favorite job!! Inventory Associate

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