CarMax reviews

3.5

59% would recommend to a friend

(8,197 total reviews)
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Keith Barr

46% approve of CEO

50% positive business outlook

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,197 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews
3.0
Aug 29, 2012
Recommend
CEO approval
Business Outlook

Pros

-Scheduled hours are rotating retail schedule. Every sunday is guaranteed off. -Great people that work on the sales team. -Most managers are good people, and have sales backgrounds. -You are "guaranteed" at least minimum wage for the hours you are clocked in.

Cons

-When customers return a car under the 5 day return policy, your pay gets taken back. No matter WHAT the reason was. -You will spend 80% of your time doing appraisal's for customers that have no desire to sell their car or do any further business with you. -The company itself it about promotion from within, but store level management makes it nearly impossible to promote qualified candidates. (3 store employees have been promoted to the next level in the past 5 years. MANY have expressed interest and have moved onto other opportunities because of the drawn out politically charged process.)

2.0
Jan 12, 2012
Recommend
CEO approval
Business Outlook

Pros

Compensation and bonuses Hourly associates whom are "bought in" are treated respectfully by management. Great training! Good focus on customer service.

Cons

*You need to fully drink the kool-aid and be "bought in" to be considered for any promotions. *If you bring years of management experience to your position, you won't use it as you must become almost robotic in their beliefs and management outlook. *If you challenge your superiors you will be remembered as someone who isn't "bought in" and will be used against you when you want to progress within the organization. *As a manager you must also be a good politician!

2.0
May 12, 2011
Recommend
CEO approval
Business Outlook

Pros

Relaxed, comfortable dress code and money was not too bad.

Cons

Retail type hours, work holidays. They micromanage sales people and should be more concerned with sales and not so worried about the process.

Viewing 7882 - 7884 of 8,197 Reviews

Glassdoor has 8,366 CarMax reviews submitted anonymously by CarMax employees. Read employee reviews and ratings on Glassdoor to decide if CarMax is right for you.