CarMax reviews

EVERYTHING ELSE. If you are looking for a beginner sales job, this will be okay but DO NOT get comfortable. Leave as soon as you can.. trust me. Very corporate/cult vibes for all the wrong reasons, they do not value their customers or employees at all. I was let go because i couldn’t beat the horrible metric system that is designed to make you into a robot. I was the top performer when it came to finishing the sale and having no returns but because i wasn’t saying line from line what the system wanted me to say i was let go. If people wanted to buy a car from a robot then they will go to Carvana. Buying a car from an actual person should feel like a tailored experience to the customers wants and needs and CarMax has lost sight of that. I can really go on and on but i digress, if you’re not apart of the cult then you will have a hard time there.

Where do I begin… I started working for Carmax at the store level and then moved to the CSS where I enjoyed my job very much… Then Carmax decides to go with a new Omni channel approach… they call us customer experience consultants but all we are is bodies at desks being told to read Scripts. The bonuses we are all supposed to get would take an MIT graduate to even understand and there are over 200 people here who are up in arms about being exceedingly underpaid and not being paid what they’ve earned. They bring people in from the stores to work leads which take money out of our pockets because that’s the only way we get paid. All the people at the stores who used to make good money now have their commissions cut in half or to zero, because of the new CEC. Management here is punitive and has no clue how to run this business.. the company itself started this with no plan of action with no organization and the only result is… The people that work for them are making a lot less money and Carmax is making a whole lot more money. Everybody at the CEC… Even though we don’t meet with customers… has to wear a Carmax uniform… More money for Carmax.. we are not allowed to have a pen and a piece of paper or any personalization on our desks. There is so much more I could say but what I will tell you is run fast ..do not work for Carmax anymore… They will lie to you they will cheat you and I will steal from you… And I have documented proof of all of this.