Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 756 reviews)); "Great people and very diverse" ((in 466 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 297 reviews)); "Good work environment to be in" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 547 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 454 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 241 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 231 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,184 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jan 5, 2015

I sometimes miss this company

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You get a fair shake here. Great benefits. Matching 401K, Discounted Stock options (20%) good health benefits, etc.. I have been in the car industry for a while. You do not have to deal with the BS that happens in traditional dealerships both on coworkers and managers. They truly set you up for success with great training.

Cons

Depending on where you live, you might have to work Sundays. I happened to work at a location that was open on Sundays (not every store in the company is) At times they try and be too "neutral" and politically correct. You can say more at Church than you can day at Carmax. The locations are very "sterile" (that was a comment used by a customer) and you can't have a personal space you can claim as your own. You get one (1) personal item to "display" in your cubical (if you have one) The compensation (sales) is far and away below industry standards.

1.0

May 6, 2013

Worst Place to Work. Not Best.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Business Casual Attire. Wearing jeans was great. Seeing coworkers wear the equivalent of pajamas to work every day was even better.

Cons

Offices and Stores in Atlanta have been in need of renovations for a while, but it hasn't been a priority. Some of the locations are pretty disgusting environments for Employees to work in. Compensation offered is very low to Employees, especially to Store Associates and Supervisors. If this doesn't prevent you from joining the company, then prepare to work on Windows 95 and on a computer that is a little old.

2.0

Mar 29, 2013

Not paid enough for what we do

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great coworkers. Feeling out all the various new cars coming into inventory.

Cons

Micro-Managed is an understatement. Constant criticism from management. Underpaid. Require multiple unpaid morning huddles each week. Sales Managers giving away deals to meet budget. The amount of work does not reflect in the pay that we make.

Viewing 64 - 66 of 8,184 Reviews

Jobs at CarMax

Customer Service Consultant - Dallas (Remote)

Inventory Associate - Overnight

CarMax

CarMax reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

I sometimes miss this company

Worst Place to Work. Not Best.

Not paid enough for what we do

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