Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

59% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1054) , Sales Associate (616) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (208) , Sales (164) , Buyer (158) , Customer Specialist (143) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 756 reviews)); "Great people and very diverse" ((in 466 reviews)); "Culture is great and rewarding" ((in 323 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 297 reviews)); "Good work environment to be in" ((in 169 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 547 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 454 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 283 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 241 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 231 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

59% would recommend to a friend

(8,184 total reviews)

Keith Barr

44% approve of CEO

49% positive business outlook

Ratings by category

4.0

Diversity & inclusion

3.6

Culture & values

3.5

Compensation and benefits

3.5

Career opportunities

3.4

Work/Life balance

3.2

Senior management

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,184 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Feb 27, 2017

Home Office - Terrible Experience and Disappointing Corporate Culture

Executive

Recommend

CEO approval

Business Outlook

Pros

The only "pro" is the paycheck.

Cons

CarMax's Home Office is an awful environment. The majority of associates are backstabbing and petty. The space is in desperate need of refreshing (your carpet is disgusting), but the company cannot afford to update the office, which is sad and a significant indicator of cash flows issues. The overall HR policy and approach are archaic and non-relevant to today's standards. The average competency level for most associates is devastatingly low; "job skills" are stagnant because folks are neither permitted nor encouraged to move around and develop new strengths or perspectives. Frankly, I personally feel bad for anyone who is stuck at CarMax; most associates feel just that way - "stuck". In reality, almost everyone there would jump at the chance to join another company. The only "happy" associates are the lifers without valuable skill sets who continue to perpetuate the uniquely-terrible corporate culture that has been allowed to take hold and spread throughout the rotting building.

5.0

Jun 30, 2022

Great Place to Work!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Tons of growth opportunities, great work life balance. I have worked in several locations around the US and at the Home Office and all of my managers have been invested in my growth and care about me as a person. Benefits are great and keep getting better. Very strong commitment to evolving with the current environment and with Diversity and Inclusion. Starting with CarMax you can expect hands on training to help you navigate your new role, would recommend to anyone!

Cons

Retail hours in the stores can be a lot

5.0

May 7, 2016

Great for Sales Consultants; but sucks for Sales Managers

Sales manager

Recommend

CEO approval

Business Outlook

Pros

It's a great place to work as a sales consultant. The hours a flexible compared to traditional dealerships, the training is thorough, and their process is customer and sales consultant friendly. I loved working their as a sales consultant. Income is based off of your own efforts. You can make a decent income from $45 to $80k a year.

Cons

I hated working their as a manager. Scheduled to work a minimum of 50 hours or more, for very low pay. Tons of unnecessary, no-value added tasks to accomplish in a short window of time all while making sure the store meets their daily budget.

Viewing 61 - 63 of 8,184 Reviews

Jobs at CarMax

Customer Service Consultant - Dallas (Remote)

Inventory Associate - Overnight

CarMax

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Reviews by job title

Home Office - Terrible Experience and Disappointing Corporate Culture

Great Place to Work!

Great for Sales Consultants; but sucks for Sales Managers

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