CarMax reviews

Rigid processes, employee feedback not always taken into consideration, pricing high and MaxCare no longer as good, sub-prime auto loans with very high interest rates, car hold policies, managers will pressure sales people to be pushy even if it means poorer customer service. Sales commission structure hadn't been increased in 10+ years, unless a manager is what you want to move into, not a lot of room for growth, lots of turnover, and favoritism is found in each department. Hard to request time off and schedule changes.

Have to work nights and weekends, systems in place back from when Carmax Auto Finance was a small company, not a Fortune 250. Manager salaries are not great, Department manager and above could be good, but team manger is not great, some associates make more with their monthly incentive structure. Good starting for college, but limited growth in terms of salary and promotion. Only so many Department manager positions and unless they leave, no openings. They have a thing called MAP you have to pass, system is not set up well, about 50% of people do not pass and have to take a position ad paycut or leave the company.