Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 2% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (104) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 767 reviews)); "Great people and very diverse" ((in 460 reviews)); "Culture is great and rewarding" ((in 326 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 299 reviews)); "Great coworkers and a lot of insight into the automotive industry for people new to the industry" ((in 174 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 557 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 453 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 285 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 239 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 236 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,202 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (8,202 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,202 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

1.0

Nov 17, 2016

Sales consultant

Recommend

CEO approval

Business Outlook

Pros

One of the biggest reasons of why I chose to work at Carmax was because of all the great things I had heard/read about the company, I was unpleasantly surprised

Cons

The scheduling hours suck, they in no way work with you to accommodate your personal life, management micromanaged every little aspect they possibly can often times pushing you to make unrealistic sales, out Moto is "low pressure for customers" that is completely one sided and employees are not treated with the same respect, they advertise possible transfer opportunities but it is impossible to transfer out of the store you're in, at least in the Tucson area. The managers have a lot of favoritism with employees and if you're not in their "clique" you can expect a stunt in your ability to move up within the company.

3.0

Nov 11, 2016

Better than most retail stores but still retail

Buyer

Recommend

CEO approval

Business Outlook

Pros

Major holidays off. Friendly co-workers. Good benifits. Ability to feel like you're helping people in an industry that is typically trying to take advantage of its consumers. Opportunities for advancement if you fit the mold. As a salary associate the vacation policy is very rewarding if your manager values Work/Life balance.

Cons

Retail hours. Nights and weekends. Pay is below industry standards but enough to make it hard to leave. (Speaking as a former Sales Consultant and current Buyer). Advancement is reserved for people who fit the "corporate" mold. Advancement towards all management roles require and exhaustive and extensive interview and panel process which, once you're deemed worthy of the opportunity for advancement, will require completion of action plans and individual development plans. Which can vary from 6 months to a year. With still no guarantee of acceptance to go to the management assessment. Work/Life balance outside of Salaried positions is not very good. Sales Consultants will work endlessly over the course of a month and their vacation pay is based off their previous months sales.

4.0

Sep 13, 2016

Good experience, dont stay forever

Senior sales consultant

Recommend

CEO approval

Business Outlook

Pros

Great Opportunity for entry level sales environment. The exposure can be a little stressful at the beginning but teaches you to overcome obstacles and objections, and shows you the importance of building relationships in the sales environment. Invaluable experience that will help moving forward.

Cons

Doesnt require much experience so youre surrounded by people who dont belong in sales. Company does NOT take care of their vehicles. At least not in San Diego. Make sure you get the service plan cuz youll need it.

Viewing 355 - 357 of 8,202 Reviews

Jobs at CarMax

Inventory Associate - Overnight

Inventory Logistics Associate

CarMax

CarMax reviews

Company ratings over time

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Reviews by job title

Sales consultant

Better than most retail stores but still retail

Good experience, dont stay forever

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