Does CarMax pay their employees well?

According to anonymously submitted Glassdoor reviews, CarMax employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at CarMax. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at CarMax?

60% of CarMax employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CarMax 3.4 out of 5 for work life balance, 3.6 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at CarMax?

Sales Consultant (1055) , Sales Associate (617) , Business Office Associate (486) , Inventory Associate (324) , Sales Manager (209) , Sales (164) , Buyer (158) , Customer Specialist (146) , Customer Experience Consultant (129) , Senior Sales Consultant (110) , Reconditioning Associate (103) , Vehicle Condition Assessor (91) , Lead Business Office Associate (87) , Customer Service Representative (85) , Manager (77)

What are the pros of working at CarMax according to real employee reviews?

"Most associates get along but there are client theives around (just a few) Benefits are very good." ((in 774 reviews)); "Great people and very diverse" ((in 447 reviews)); "Culture is great and rewarding" ((in 320 reviews)); "CarMax provides great training and is on the cutting edge of technology for the industry." ((in 287 reviews)); "Good work environment to be in" ((in 171 reviews))

What are the cons of working at CarMax according to real employee reviews?

"Pay is low and AI is very meticulous of what you have to say on calls which affect bonus." ((in 558 reviews)); "Poor management made up of people who don't know what they are doing and lack the industry standard common sense." ((in 448 reviews)); "Managers do not understand the difference in work/personal life (unless it's their personal life)" ((in 292 reviews)); "Like any car dealership you’re expected to work long hours and come in on off days" ((in 244 reviews)); "There is no work life balance for managers working 10+ hours a day 5 days a week." ((in 238 reviews))

What are employees saying about CarMax layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CarMax layoffs and their outlook for job security at CarMax in 2026.

CarMax reviews

3.5

60% would recommend to a friend

(8,198 total reviews)

Keith Barr

55% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CarMax has an employee rating of 3.5 out of 5 stars, based on 8,198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CarMax employee rating is in line with the average (within 1 standard deviation) for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

8K reviews

1.0

Feb 4, 2019

Abandon All Hope Ye Who Enter Here

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Better than unemployment . . . barely

Cons

Treat sales associates as if they are mindless; treat sales managers worse.

2.0

Jan 17, 2019

Create an exit plan.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

One hour lunch, that’s it.

Cons

Low pay, medical benefits could be better

2.0

Jan 10, 2019

I don’t know what changed. But it wasn’t for the better.

Manager

Recommend

CEO approval

Business Outlook

Pros

Environment. Love the people I work with. Love the autonomy to make customers happy. Good advancement opportunities but only if your willing to relocate for each promotion.

Cons

Micro Management. Way, way too many meetings. Observations, file reviews, Annual performance reviews, manager meetings, communication meetings, departmental meetings, huddle meetings, etc., etc. little to no time for quality associate development. To many repetitive conversations. Outdated systems mean that you are consistently transferring information from one report/system to another. Disciplinary actions are confusing and over processed. No consistent message from HR/Senior Managers on what good performance management looks like. Work loads that make it impossible to succeed consistently. If you’re an associate, rethink your desire to become a CarMax Manager. I made the wrong choice and I lost my fierce love for a company that I was extremely proud to work for. Can’t wait to get out.

Viewing 313 - 315 of 8,198 Reviews

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Abandon All Hope Ye Who Enter Here

Create an exit plan.

I don’t know what changed. But it wasn’t for the better.

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