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BrightStar Wireless

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BrightStar Wireless reviews

2.7

38% would recommend to a friend

(101 total reviews)

Bart Bess & Jafus (Jay) Palmer

48% approve of CEO

34% positive business outlook

BrightStar Wireless has an employee rating of 2.7 out of 5 stars, based on 101 company reviews on Glassdoor which indicates that most employees have an average working experience there. The BrightStar Wireless employee rating is 24% below average for employers within the Ventas al mayoreo y al menudeo industry (3.5 stars).

Reviews by job title

101 reviews
1.0
Aug 2, 2020
Recommend
CEO approval
Business Outlook

Pros

You start generating PTO, but only when you become a store manager or higher. They do offer health, dental, vision, and life insurance.

Cons

To be constantly threatened to get fired for not meeting 90% of my high quotas during a global pandemic. That is definitely the #1 reason I decided to leave. I only found out that it was an "empty threat" when I put my 2 weeks notice in. I never want to work for a company that think they can incentivize their employees by threatening them. What a horrible environment and company culture. Their employment ads say "$36,000 - $55,000 a year salary", which obviously is including commission. However, as a "gold status" store manager, you are a $30,000 a year salaried employee. Not including commission of course. Being a salaried employee, you are expected to be on call and work any amount hours required to make you "successful". Working so much wouldn't be so bad if they didn't constantly change your commission structure. Which always resulted in you making less commission - for example: they have the commission structure set up to have the chance of having your hard earned commission being taken away from you for not meeting certain sales metrics. When I left it was 35% of your commission being taken away, andt one time it was 50%, or even 100%. Regardless of where you are located (I was in a somewhat rural area), they expect you to meet the same standards and quotas as cities that are 2-3 times the size of your town. And of course if you can't meet those quotas, that means zero commission earned. However, if you display your concerns about the high quotas for your area, the economic down fall of your area ( results from Covid-19). They just say you're not trying hard enough and to stop making excuses. I definitely could list more cons, but I will stop here.

1.0
Jul 17, 2020
Recommend
CEO approval
Business Outlook

Pros

Store manager is helpful, pleasant to work with, and very goal oriented. I have nothing bad to say about her.

Cons

I am behind on bills and was supposed to get a paycheck with my commission on July 7th. It’s currently July 17th, and still no commission. When I ask I just get promises that it’s processing and I’ll get it soon. I have my doubts they’ll ever pay me. The hourly rate is far lacking compared to the industry norms, and though my commission they owe me is admittedly not very much, I still deserve it and my bills don’t stop because my company won’t pay me.

Viewing 46 - 48 of 101 Reviews

Glassdoor has 107 BrightStar Wireless reviews submitted anonymously by BrightStar Wireless employees. Read employee reviews and ratings on Glassdoor to decide if BrightStar Wireless is right for you.