Avaya reviews

3.3

47% would recommend to a friend

(3,581 total reviews)
avatar

Alan Masarek

46% approve of CEO

30% positive business outlook

Avaya has an employee rating of 3.3 out of 5 stars, based on 3,581 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Avaya employee rating is in line with the average (within 1 standard deviation) for employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

4K reviews
2.0
Mar 4, 2016

Unbearable workloads

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Work from home option & flexibility -Some of the brightest and best people to work with -Discretionary Time Off (DTO, sometimes referred to as "Unlimited Vacation") can be great for some employees (depends on management). -You will not be bored here -Fast-paced environment -A lot of learning -Good base salary

Cons

-Very lean teams -Very long hours -Over worked employees, some burning out due to the unbearable workloads -No work-life balance due to all the urgent demands that are all priorities and were all due yesterday. Management expects the work to be done with unreasonable timelines all the while you are doing 3-4 people’s jobs as the company downsizes -Poor Senior Leadership -Lack of vision -Too many process changes every time you blink -Performance Management stack ranking against peers (30% High, 55% Middle, 15% Low) -Very little formal training if any -You live and breathe cost cutting -High turnover - colleagues leave and that creates more work for those that stay behind who absorb their work -Huge company debt -Layoffs -Minimal raises and low bonuses even to the high performers -Benefits are below average -Rare 401K match (only when company meets the EBITDA) -Low employee moral -No job security -Senior Management treats hard-working employees who work long hours and do their job as disposable and will even rate them as a low performer due to stack ranking -They do not want you to work charge over-time, but expect you to have the work done

1.0
Feb 22, 2016

Bleak outlook

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people to work with

Cons

Constant layoffs. Work doesn't go away with the elimination of jobs the work just piles on the people remaining. Constant removal of benefits. No longer get vacation based on time rather get discretionary time off that can be denied if the business so decides. Flexibility to telecommute is no longer an option. Unbearable workloads. The entire C suites needs to be replaced before there is no longer a company to run. Performance reviews are done in a forced distribution of 20% high, 70% average, and 10% low.

1.0
Feb 21, 2016

Manager

Recommend
CEO approval
Business Outlook

Pros

There used to be a lot of great reasons to work @ Avaya but now the only reason is because pay is good.

Cons

The leadership has no idea what they are doing. They want to outsource everything to low cost geography which means outside of the US. Everyone wants to just check something off their list regardless of how well trained, documented or understood within the company which impacts customer service. There are way to many Directors & VP's. Our CEO and leaders have truly made this company a mess especially when they purchased Nortel. We are losing lots of revenue and large customers because the leaders are to focused on cutting cost instead of really looking at why we are losing the revenue and fixing it. They need to realize a company this large cannot be outsourced to contractors and that is why we are losing so much and the future does not look very good for Avaya employees or customers.

Viewing 103 - 105 of 3,581 Reviews

Glassdoor has 4,092 Avaya reviews submitted anonymously by Avaya employees. Read employee reviews and ratings on Glassdoor to decide if Avaya is right for you.