Alorica reviews

Now working @home because of covid, and since we remote into our stations and use a VPN, agents have system issues everyday and are unable to login to work. We follow procedures and inform our bosses but they are pointing us when their systems are not working properly and not paying us for our time! This is very wrong with any company and depending on your relationships with TL's and OM's some people are being told that they can not take certain medications even if they are prescribed! Not a great experience from a company who is 'Suppose' to have integrity!

You are expected to deal over the phone with customers who skew elderly and are difficult to understand and communicate with effectively. You have to be trained extensively on how to deal with sensitive topics, and you deal with information that exposes you to severe consequences should you accidentally mix up procedures. You are required to not say a wide variery of things, and to always sayd a variety of other things, contextual to the nature of the interaction. The work requires angreat deal of training and a fairly high level of specialized knowledge you must absorb in the training process and use on the job. Many of these interactions could have serious and even life-or-death consequences for the customer, and yet you are expected to deal with this level of pressure and the extreme intricacies of these situations for a measly $10/hr. Not even close to a living wage.