Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3398) , Customer Service Representative (CSR) (829) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (178) , Customer Service (139) , Call Center Agent (128) , Content Moderator (127) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"good work from home opportunitiy" ((in 493 reviews)); "Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 450 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 150 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 138 reviews)); "Great culture and company values" ((in 105 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 842 reviews)); "The pay is low and you don't know what company you are contracted under until they extend the offer." ((in 793 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 518 reviews)); "Poor training and they don't really train anyone how to fix the problems." ((in 325 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 284 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

Alorica reviews

3.0

45% would recommend to a friend

(11,520 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,520 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

1.0

Mar 3, 2025

TERRIBLE COMPANY.

Social media content moderator

Recommend

CEO approval

Business Outlook

Pros

absolutely nothing, worst company i have ever worked for.

Cons

The absolute most disgusting, unfair, and pathetic company. They will drain you of your life, and pay you little to nothing. HR is absolutely no help if you need help for an unfair or hateful situation. They are a biohazard, their bathrooms and therapy booth walls are covered head to toe in blood, snot, boogers, and they continue to have issues with bedbugs. You are so unfairly treated, and they have made getting a bonus impossible. I will never EVER recommend this job to anyone, even a desperate person, Mcdonalds would probably treat you better than Alorica. They are a money hungry company who have no respect for their workers. They also furloughed over half the company right before Christmas in 2024. Putting out so many parents who couldn't buy presents for their children anymore. Disgusting. AVOID THIS COMPANY AT ALL COSTS!

5.0

Apr 23, 2024

Low-Pay Realities

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Working for Alorica offers the opportunity for valuable experience in customer service and sales roles within a dynamic and supportive work environment. Employees benefit from comprehensive training programs, career development opportunities, and competitive compensation packages. Additionally, Alorica's commitment to diversity and inclusion fosters a collaborative atmosphere where employees can thrive and grow professionally.

Cons

Working for Alorica presents several drawbacks that prospective employees should consider. Firstly, the pay is often below industry standards, making it challenging to meet financial needs and obligations. Additionally, employees frequently endure long hours, with little flexibility, leading to potential burnout and a poor work-life balance. The company's policy of mandatory overtime further exacerbates this issue, leaving workers with limited time for personal pursuits. Moreover, there are no bonuses offered, diminishing the incentive for exceptional performance and loyalty. Finally, while there may be commission opportunities, they are often insufficient to significantly boost earnings, adding to the dissatisfaction of employees seeking competitive compensation packages. Overall, these factors contribute to a less-than-ideal work environment for individuals seeking fair pay and reasonable working conditions.

3.0

May 22, 2022

My Experience

Customer service call center manager

Recommend

CEO approval

Business Outlook

Pros

Developed good relationships with a few colleagues and agents. Had the best Sr. Manager and managers I loved working with new people (Nester) coming in Before leaving the site we had a good Director who looked out for us.

Cons

After going remote and merging with another Alorica location out of state we lost our Director, and the family culture we once had deteriorated. Our people slowly dwindled vs the the site we had merged with. The company never showed us appreciation, we were overworked and underpaid. Resigned after almost 8 yrs due to so much stress. It was tough for me to leave, but had to for my well being.

Alorica Response

3y

Hi, we regret to hear that you are displeased with your recent experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

Viewing 73 - 75 of 11,520 Reviews

Jobs at Alorica

Inbound Customer Service Representative- Immediate Openings

Customer Service Representative

Bilingual Customer Service Representative

Alorica

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TERRIBLE COMPANY.

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