Attendance policy is horrible - Alorica At Home Agent Alorica Employee Review

2.0
Sep 3, 2021
Recommend
CEO approval
Business Outlook

Pros

Good work from home and good TMs

Cons

Bad Attendance policy nothing is excused you still get the point its just an excused point your metrics are not based on you it based on the program your working for so you can have bad metrics due to the product not the service you provided you are not allowed to be sick or have Drs appointment the Schedule is not flexible you have your schedule you can not miss not even 1 minute before you receive points for attendance you have to not have kids and during the covid you can not miss time for them getting sick or being tested you have to jump through hoops to have any time off for anything they if you have a kid graduating if you do not have PTO you will miss it if you do have PTO you will miss it if you have Court you will have to miss it if your sick doesnt matter work is first here

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Alorica Response
4y
Hello, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

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2.0
Jun 7, 2026
Recommend
CEO approval
Business Outlook

Pros

Telework, managers are communicative with staff and help us get better at the phone calls to pass QA

Cons

Always threatening to fire if we did not try to get people to buy things at the end of enrolling them into Duke Energy

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