Pros
After training you get $10 an hour and $15 an hour for every hour of overtime. If you stay a year it gives you the customer service experience you need to advance to really good paying and actual professional jobs.
Cons
You have to fight for shifts. You can need a shift with weekends off but you may get a shift where you work from 330pm to midnight with only Mondays and Tuesdays off. It's the most crowded place I've every worked. They have about 300 computers and with lots of people staying for overtime, there can be over fifty people standing and waiting for a computer. You have to get there atleast half hour or more early to hope up get into a computer and clock in on time. Customers complain about the background noise. Half the time you can barely hear them. Management is very lazy, rude, and they don't really care if you're running late or have an emergency, it's not their problem. They're always in meetings and it's near to impossible to get an available supervisor to answer a question, take an escalation, or to take a payment. There are times when you need a supervisor to complete certain tasks. Management on the actual floor after training is very unprofessional. Whether it's cursing, making inappropriate jokes, or just refusing to help while they sit I their cell phones and take ten smoke breaks in a day. Some people can handle that. Me being prior military, I was disgusted with the type of people they would hire to lead and set an example for others. You're elbow to elbow with the people sitting around you. If you just want experience to get to a better job then go for it. But it's not a dream job. There's a lot of pressure on passing customer surveys even if they get mad because they can hear representatives being inappropriate in the back ground. There's pressure on how long your calls are even though you may have to wait half an hour until you get a supervisors help. There's pressure on using all the right steps on the computer systems for each call yet the computers malfunction our just stop working half the time.