Does Alorica pay their employees well?

According to anonymously submitted Glassdoor reviews, Alorica employees rate their compensation and benefits as 2.9 out of 5. Find out more about salaries and benefits at Alorica. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Alorica?

45% of Alorica employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Alorica 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at Alorica?

Customer Service Representative (3398) , Customer Service Representative (CSR) (828) , Customer Service Agent (253) , Team Manager (197) , Call Center Representative (178) , Customer Service (139) , Call Center Agent (128) , Content Moderator (126) , Customer Experience Agent (108) , Sales Representative (89) , Customer Service (CSR) (86) , Operations Manager (85) , Technical Support Representative (84) , Technical Support (74) , Team Leader (73)

What are the pros of working at Alorica according to real employee reviews?

"Great people to work for. 1 hour lunch (unpaid) and parties every now and then." ((in 456 reviews)); "Great coworkers to meet and have Gatherings at work" ((in 159 reviews)); "I had flexible hours which allowed me to handle certain aspects outside of work which was perfect for me." ((in 133 reviews)); "Great culture and company values" ((in 109 reviews)); "Flexible schedule and close to home so no traffic" ((in 97 reviews))

What are the cons of working at Alorica according to real employee reviews?

"Poor management and schedules too" ((in 833 reviews)); "The pay is low and you don't know what company you are contracted under until they extend the offer." ((in 786 reviews)); "Only my problem is low salary since its my first time and im a graveyard shift" ((in 507 reviews)); "Training is horrible" ((in 329 reviews)); "There constantly adding so much on pcas for pennies on the dollar and there’s no benefit." ((in 293 reviews))

What are employees saying about Alorica layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Alorica layoffs and their outlook for job security at Alorica in 2026.

Alorica reviews

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3.0

45% would recommend to a friend

(11,518 total reviews)

Mike Clifton and Max Schwendner

58% approve of CEO

37% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Work/Life balance

2.9

Compensation and benefits

2.8

Senior management

Alorica has an employee rating of 3.0 out of 5 stars, based on 11,518 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Alorica employee rating is 22% below average for employers within the Recursos humanos industry (3.8 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

12K reviews

1.0

Dec 9, 2016

Worst employer ever

Recruiter

Recommend

CEO approval

Business Outlook

Pros

Free Direct TV Short commute Casual dress Non-traditional business hours I do not work there You do not work there

Cons

Lowest pay in the market ($9/HR) Near worthless health benefits Old dilapidated building Extremely high turnover No merit increases They keep your unused PTO when you leave

3.0

Jul 19, 2016

Customer Service Representative

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Easy to get hired, 9.50 a hour which is better than the 7.25 I was making. Great place to get experience if your fresh starting out.

Cons

Very UNPROFESSIONAL, They will let anyone be managers as long as they show up. Make sure you SURVEYS are good(I can't stress this enough). You can work with any thing else as long as your surveys are good. A lot of petty drama. Other than that I would not recommend staying their longer than a year because, they do not offer raises but, it better than the job being shipped to another country.

1.0

Feb 4, 2016

Alorica is absolutely the worst company to work for by far. I thought West was until Alorica bought West out!

Sales associate

Recommend

CEO approval

Business Outlook

Pros

Pros hahaha there are no pros to this company unless you like being pooh on the bottom of someone's shoes!!!!!!!!

Cons

They don't care about the employees. They would rather have a revolving door. Upper management lies and gives you BS answers. Alorica has taken benefits away from employees that have worked for the call center that was West (example PTO and medical benefits) Stay unemployed you will be much happier than working for the sight director (JS) and the company!

Viewing 34 - 36 of 11,518 Reviews

Jobs at Alorica

Customer Service Representative

Bilingual Customer Service Representative

Call Center Sales Representative $17/hr + Uncapped Commission

Inbound Customer Service Representative- Immediate Openings

Estados Unidos

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Alorica

Alorica reviews

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Reviews by job title

Worst employer ever

Customer Service Representative

Alorica is absolutely the worst company to work for by far. I thought West was until Alorica bought West out!

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