Pros
I applied for the job because of the flexible schedule (as long as you have 40 hours by Friday you're okay) and the pay, which is higher than a lot of call centers in the area. The recruiter actually talked me into taking the job because I'd never done sales before and I was really nervous about it. Im glad I took it! Ive learned so much. The management has been so encouraging and patient with me. They're all really nice (even the upper level and clients, who are always approachable) and will stop and help anybody, even if the employee is on another team. Managers create fun contests with prizes such as spiffs, lunches, ice cream, and even an iPad. My project is new and we've all become very close because we had to learn everything together.
As far as people saying that they're liars...its a new project and there are going to be some inconsistencies until things solidify. I've also never been told to lie to the customers. Not sure where that came from. So if you're considering applying, go for it! For the most part, all of my coworkers seem happy to be there and any drama or bad attitudes get the boot immediately. The people who get fired are mainly the ones who either don't follow the rules (regularly not dialing, slacking off, breaking policy, etc) or expect an easy paycheck.
Cons
Not many, and the ones I have are minor and tolerable-hard to find a good parking spot, elevators are too slow, the cafe closes too early. Although my only serious gripe is that the system we use for leads is a pain in the @#$! One time the guy next me called the same lead at the same time that I did. Management is aware that's it's a quirky system and hopefully something gets fixed.
