Allstate reviews

Huge focus on metrics. You have to be able to meet the standards they set or they will fire you and make you feel like crap when you're not meeting your weekly goals. It can be difficult to reach your metrics because customer situations are all different but managers see the metrics at the end of the day. You will often not get assigned enough work to meet your metrics (4 closures a day when working remote and 3 when working in the field). You then have to either save some closures for rainy days or ask other adjusters if they can give away some of their work when they're too busy. System is definitely setup against the adjuster to succeed. I will often only get assigned 1 or 2 claims in the field when I am required to close 3 a day and will have to go searching for a 3rd claim to close. Or you will get assigned 3 and have to drive so far between all your appointments that you wont have enough time to close any. Some people never get deployed and work exclusively from home (this is usually due to developing some skill that separates them from the rest or they're really good at closing claims virtually, so Allstate tries to keep them in a virtual position). While other people (like myself) get deployed every other work cycle and it's a bit depressing to live out of a hotel room (in my opinion) for weeks on end. Usually they'll deploy me twice in a month but some months I will get deployed 3 times in a row. It sucks when you're trying to have a life outside of work.

Company only cares about bottom line, completely unloyal to long-term employees, does reductions in force (RIFs) to get rid of higher paid, experienced employees and replaces them with new to market hires with little to no experience.