Acadsoc reviews

2.9

40% would recommend to a friend

(1,158 total reviews)

36% positive business outlook

Acadsoc has an employee rating of 2.9 out of 5 stars, based on 1,158 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Acadsoc employee rating is 22% below average for employers within the Educación industry (3.7 stars).

Reviews by job title

1K reviews
1.0
Jan 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Most of the students are nice and willing to learn. You can work from home.

Cons

The rules and policies of Management and how they are enforced. There are penalties deducted from your salary on a regular basis, 30 seconds late to clock in, they will deduct half your hourly salary. If you miss a class due to power outage or internet outage, they will deduct you 3 times the lesson rate. Late or early to class, you will get penalized 2% of your hourly rate per minute. On top of this a complaint either from the student or their QA team will grant you an automatic 50% hourly rate penalty. Complaints from students are rare, but if you do get a complaint, the Supervisor in charge of you will almost always take the students side. QA's are regularly checking the recorded videos for each class you take, checking for minor discrepancies . Such as poor lighting, Noisy backgrounds, Turning your head away from the camera for a few seconds. You will know if it is a student complaint as it will be notified to you straight away. If a complaint comes days after your class, you know it has come from Acadsocs QA department. Complaints from the QA are quite common. There are two teaching tools which you will use, A-Classroom and Classin. Both tools do enable you to do your job rather effectively, the problem is that there are always issues with the stability of them. Classin will often crash and you really need a high spec computer to use it, its uses allot of computer resources. A classroom is more resource friendly, but has allot more technical issues such as not being able to load the classroom, material not loading, freezes, etc. The network servers they use are quite often overloaded , resulting in poor connection quality even if your internet is high speed. Quite often this results in either a complaint or not being able to enter the classroom on time. If you take a screenshot to prove this, they will still say that it is your network that has the problem. If ever a problem does occur with the class, they will give you 2 minutes to report it to the CS otherwise they will tag you as absent. Sometimes this is especially difficult due to the overloaded servers and the tools not working properly. Tutor Managers(Supervisors) , only really care about their own personal team scores, they don't care about the individual teachers well being at all. If you are not performing or have some issues which effect their score. The Tutor Managers will just freeze you out by locking your schedule, and then by ignoring any requests you have. The only time the Tutor Managers are responsive to you, are if they an issue with you. If you have a legitimate request , they will just ignore you. If you make a complaint about something, don't be surprised if they just remove you from the system without telling you.

4.0
Jul 22, 2020
Recommend
CEO approval
Business Outlook

Pros

1. Flexible work hours - You can plot your own schedules to your own preference, which the TM will plot for you. Although it is important to note that you need to make sure that the schedules that you give, you will be online and on-the-go for sudden bookings. If not, you will end up having massive deductions to your current salary AKA your hard work. 2. Salary is okay for a part-time/"quarantine" job - I get 103/hr, higher than most rates. This is maybe due to the fact I am a bachelor's degree holder + did okay in my final demo. I usually work 5--6 hours a day which gives me around 500-600pesos/day salary. Not bad for an at-home job to be honest. My first two weeks of working, I earned around 3550 pesos. 3. Hiring process was fast - literally took me 2 days to get the offer. Process depends though on your qualifications -- the usual process is 1. Application submission 2. Initial Interview 3. Pre-demo training 4. Pre final demo 5. Final demo. But I was able to skip the pre final demo, maybe due to my Bachelor's degree and credentials. 4. Meeting students - Some students are really sweet and really a pleasure to get to know. They share things about their culture and their lives, things I would not have known if it weren't for teaching them. A few students became my regulars too, whom I've gotten to know quite well. Some I even consider as my new friends. But overall, good students are hit-or-miss.

Cons

1. TM is hard to reach/understand - I understand that they are busy, that is why they take long to reply. Sometimes though, if a concern is urgent and TM is not able to reply, the teacher will take the fault or penalty for that. I'm blessed that my TM is kind and not one of "those" TMs you see on other reviews, but despite that, she also takes hours or even days to reply. She said that she has over 300 tutors under her care, which leaves me wondering about the TM to tutor ratio. Acadsoc should really hire more TMs if that's the case. The hiring process was SO fast, but the actual acceptance process took me 2 weeks. I had to take the TESOL test, then some other trainings in the website before I could even start teaching. 2. Students can book a minute before an unbooked class - It is a hassle to keep refreshing and refreshing a slot you thought was "unbooked" to be booked at literally the last minute. Can be booked a minute before. Stressful to say the least. 3. Some students are rude - This is just pure luck. I get good students, I get bad ones too. The adults are usually fine, they are polite and overall OK to teach. I actually prefer adults more because they are tame. The children though, you have to kind of get a feel for them first -- some don't listen, some are distracted, some cry until the lesson is over, some don't want to be there. It is your own effort to find a way to catch their attention. You can play games, watch videos, or do small talk to gain their attention and boost interest. 3. Bad reviews - bad reviews automatically gain you -10 points each (points are the lifeblood of an ESL teacher that wants to climb up the salary ladder). In my case, I've gotten 3 bad reviews, which gave me -30 points (mind you, each class is only around 0.3 points). Just beware, some students (or even the parents of the students) who give 1-star, Acadsoc automatically translate the stars into these complaints in the system. No tip for this but to know your student well and their expectations from you. Learned this the hard way. Do your best for each student. 4. Website material is very confusing (and grammar-wise, not the best) - The interface of the Acadsoc tutor website is just awful. Hard to navigate and just a nightmare sometimes, easily susceptible to bugs in the system. The training courses that the tutors need to take before teaching also have wrong grammar in them. This is kind of unprofessional in my opinion, Acadsoc is a company that facilitates the learning of the English language, which in turn should be reflected in their own material that they give out. Kind of embarrassing, if you ask me. To add to this, employee comprehension and basic sentence construction needs a bit of improvement too.

2.0
Jul 15, 2020

wouldn't recommend

Recommend
CEO approval
Business Outlook

Pros

kids are nice and ready to learn

Cons

low salary, high penalties, management not responsive

Viewing 94 - 96 of 1,158 Reviews

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