AMS reviews

3.5

61% would recommend to a friend

(2,851 total reviews)
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Gordon Stuart

60% approve of CEO

47% positive business outlook

AMS has an employee rating of 3.5 out of 5 stars, based on 2,851 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AMS employee rating is in line with the average (within 1 standard deviation) for employers within the Recursos humanos industry (3.8 stars).

Reviews by job title

3K reviews
1.0
Mar 3, 2019

Poorly Ran RPO

Recommend
CEO approval
Business Outlook

Pros

The people we work worth at an Independent Contributor level are absolutely some of the most hard working and talented individuals I have ever met. They truly care about the work and the teams they support, but this is where the pros end.

Cons

Accounts are poorly managed, for the most part, from the top down. There are a select few senior leaders who are doing an amazing job, but they are only few. Most are allowed to run accounts into the ground, taking their people with them. No accountability in leadership once you reach a certain level, but the teams are consistantly asked to do more with less, and are held to a strict set of metrics and SLAs. As a manager of a delivery team at a lower level it is exhausting trying to keep teams motivated and positive while leaders constantly finger point. There is no training for the delivery teams doing the work. Nothing is fresh or innovative, there are no new tools being introduced and no new technology to work with. Team members actually lose skill set working with this organisation. The CEO has an inner circle that protects one another instead of making this a better place to work. Nothing is for the people here, it's all about how much money you can make and who is liked most amongst that inner circle. Lying, nepotism and favoritism should be the values of this company instead of saying they are passionate, authentic and distinctive. HR is a joke, I am not even sure what it is they actually do here besides gossip about people. I have yet to see one effective, strategic, initiative come out of this function. They do not help support the contributor populations what so ever.

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AMS Response
7y
Reading about your experience at AMS troubles me. It certainly does not reflect the values we espouse. Nor does it align with our aim to enable an inspiring and supported environment where our colleagues can be the best version of themselves. As Chief People Officer, I would welcome the opportunity to discuss your feedback in more detail so please do contact me Sandy.Lucas@Alexmann.com in confidence so I can act on it.
1.0
Dec 22, 2017
Recommend
CEO approval
Business Outlook

Pros

You can work from home and the recruiters are supportive and helpful.

Cons

The management team should be rebuilt. They believe that people in higher seats are not obligated to show other employees respect. Managers treat the work environment as a dictatorship and when you go against that they retaliate by firing you; which is against the law. They request you to give them open feedback in areas where they can do better in but when you start pointing things out about them they take it personally and uses that against you. I don't think any sensible human would want to work with people under those kinds of conditions, Employees complain about issues that goes on with management but are too afraid to open their mouth and share their feelings in fear they will lose their jobs. Management intimidates them. If they go against the management team they will begin to plot against you and find you to let you go.

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AMS Response
8y
I am disappointed to hear this feedback as it goes against the AMS culture and values. It’s important for us to understand current and past experiences, so I would like to offer you my time to have a confidential conversation in order to learn more about your experience. Please feel free to reach out to me at Nicola.Hancock@alexmann.com
1.0
Sep 12, 2016
Recommend
CEO approval
Business Outlook

Pros

AMS is a global organisation that gives you exposure to blue chip clients. Depending on the client and management, you will have more independence to work directly with your lines of business. Compensation was competitive for an RPO, but could have been better. AMS did very poorly this year, so no one received bonuses across the entire organisation, which was another let down and lowered team morale even further than it already was.

Cons

POOR "leadership." It's challenging when you ask questions to the person who is supposed to be the leader of the account on-site and they always defer to someone else because they do not know the answer or anything about processes on said account. My experience at AMS was quite poor. It is a culture of self-preservation and lacks strong leadership. "Management" was more interested in appeasing the client and managing up than pushing back on any of their nit-picky criticisms to try and avoid paying fees. On my first day we had a team meeting where everyone was berated over the most minuscule things. I recall thinking to myself that the things the team was being torn apart for were quite petty in nature. In hindsight, I think we spent more time in the conference room hearing an extended list of what we were doing wrong than anything to actually uplift our spirits or praise our good/hard work. Team morale was the worst I have ever been a part of and I have never seen a group of more miserable recruiters who hated their job and the atmosphere. I am unsure the purpose of having two managers to manage a very small group of recruiters. There was no distinct leadership from one of the managers (though the less senior manager essentially managed the entire team but I am sure the former took all the credit with upper management). However, the one who was actually managing was an extreme micro-manager to the point where all the team were just irritated and frustrated since we were all experienced recruiters with upwards of 10 years experience. Towards the end of my time there it just appeared as if management was trying to preserve their positions on the ever-shrinking account, rather than do what is best for the team/client. Work/life balance is nearly non-existent and the ability to work from home is on a case by case basis and under extreme scrutiny. I was once told by my direct manager that I had to ask two weeks in advance to work from home; I had to change a doctor's appointment because of this. I found this rather interesting considering AMS likes to purport that they are big on flex working, etc. Not so much the case for the account I was on.

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