AMS reviews

too much workload poor management, including micro management SLA and KPI driven which is unachievable if you want to work in an agency environment, work in an agency.

No OT pay - even if it's obvious that you're drowning with work. they will make an excuse that approval is hard to get. Help is always late - when they realize that the workload is too much, it would take time before they hire new people and they don't account that the new hires must be trained. by the time that the new hires are functional, it's already late and volume has died down for a bit then they will immediately start moving people to different accounts then the volume will skyrocket again and the cycle continues. TL, CSMs don't put their employees first. they are too focused on their own targets to a point that their employees are overworked to "cut cost". No pay equity - work for a couple of years as a lead specialist but only to find out that im not in the salary bracket for the lead specialist position. No work-life balance - we always do overtime (before shift, after shift and even during on weekends) we don't want to. but we had to cause our workload was too much. we even go on VL just so we can focus on our backlogs.