Great Colleagues. Management, not so great. - Lead Specialist- Recruitment Administration AMS Employee Review

2.0
May 30, 2022
Recommend
CEO approval
Business Outlook

Pros

fast promotion great colleagues great working experience great tools and training.

Cons

No OT pay - even if it's obvious that you're drowning with work. they will make an excuse that approval is hard to get. Help is always late - when they realize that the workload is too much, it would take time before they hire new people and they don't account that the new hires must be trained. by the time that the new hires are functional, it's already late and volume has died down for a bit then they will immediately start moving people to different accounts then the volume will skyrocket again and the cycle continues. TL, CSMs don't put their employees first. they are too focused on their own targets to a point that their employees are overworked to "cut cost". No pay equity - work for a couple of years as a lead specialist but only to find out that im not in the salary bracket for the lead specialist position. No work-life balance - we always do overtime (before shift, after shift and even during on weekends) we don't want to. but we had to cause our workload was too much. we even go on VL just so we can focus on our backlogs.

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5.0
Dec 3, 2025
Recommend
CEO approval
Business Outlook

Pros

No micromanagement Great work life balance

Cons

Bonus can be hard to obtain

1.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible and remote working Great company but with the right leadership

Cons

Since the leadership change last year, the culture within AMS has deteriorated significantly. The new CDTO’s approach has created an environment that feels increasingly toxic and unsustainable for many employees. There is a strong sense that every problem is expected to be solved—or sidelined—by AI, often without realistic planning, sufficient resources, or input from the teams actually responsible for execution. This has led to confusion, constant shifting priorities, and a lack of meaningful support for getting work done effectively. At the same time, workloads have increased to an unsustainable level. Expectations continue to rise, but without additional resources or clear prioritization. Many teams are stretched thin, juggling multiple high-pressure initiatives with tight deadlines, which only adds to the stress and makes it difficult to maintain quality or balance. More concerning is the leadership style. Communication often feels driven by pressure and fear rather than clarity or collaboration. Many employees feel they are operating under constant scrutiny, which has contributed to widespread stress, anxiety, and low morale across the department. It’s becoming common to hear colleagues express reluctance to come into work, not because of the workload itself, but because of the atmosphere.

6
avatar
AMS Response
2d
Thank you for taking the time to share your honest and thorough feedback. We appreciate your recognition of the flexibility and remote working environment at AMS, and we’re encouraged to hear you continue to see strong talent and potential within the organisation. We’re sorry to hear that your recent experience has not reflected the collaborative and supportive culture we strive to create. We recognise that periods of transformation and evolving ways of working can create pressure for teams, particularly when priorities shift quickly or workloads feel challenging. Creating an environment where colleagues feel supported, listened to, and able to contribute openly is extremely important to us, and we take feedback relating to culture, wellbeing, and leadership seriously. We would encourage you to continue raising your concerns through the appropriate internal channels so they can be heard and constructively addressed. Thank you again for sharing your perspective.
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