Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (385) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"The pay is good I like to schedule and how close it is to my home" ((in 373 reviews)); "Good benefits and genuinely hard" ((in 367 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 194 reviews)); "Work from home is great" ((in 122 reviews)); "Good money if you are good at upselling" ((in 112 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 379 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 175 reviews)); "No training (sink or swim)" ((in 160 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 152 reviews)); "horrible upper management." ((in 114 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,208 total reviews)

Jim DeVries

47% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.8

Culture & values

2.8

Career opportunities

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,208 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

2.0

Feb 13, 2018

Cares about numbers NOT about customers

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is good for a call center and even though they are not the best, you do get benefits. You can’t get bored because you take different types of calls.

Cons

ADT cares only about numbers. They don’t care how you handle the call as long as you get them off the phone and move on to the next one. I understand you have to have metrics at a call center, otherwise there is no guideline on taking calls and nothing would get done. I have worked for other call centers and have never seen such disregard to Customer service in order to get those metrics met.

1.0

Jan 26, 2018

Terrible management

Custom homes sales representative

Recommend

CEO approval

Business Outlook

Pros

Great brand name. Industry leader

Cons

Hard to work for a manager/management that continues to demoralize and demean sales team What I've seen and lived through over the last 2-3 years I can't honestly with good faith refer anyone to work at ADT Manager style makes most of the sales team want to transfer or even quit. 5 people on sales team quit with the last 6 months.

ADT Response

8y

Thank you for leaving an honest review. We strive to provide our employees with an environment where they feel heard. If you would be interested in providing us with more information related to your concern, please email Glassdoor@ADT.com with you name/location and a description of your concern. We would like to try and be of further assistance.

3.0

Dec 31, 2017

Not just one person's opinion

Edo operator

Recommend

CEO approval

Business Outlook

Pros

Stable schedule, higher base pay than surrounding like jobs, on site cafeteria, daily cleaning by on site cleaning crew, business casual dress code

Cons

Lots of double standards and vague policies, poor training, poor upper management communication, faulty/broken or outdated equipment, advancement not based on skill level

Viewing 112 - 114 of 5,208 Reviews

Jobs at ADT

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Inbound Monitoring Representative

Customer Service Dispatcher

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Cares about numbers NOT about customers

Terrible management

Not just one person's opinion

Jobs at ADT

ADT reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Jobs at ADT

ADT reviews FAQs