Pros
There is competitive pay. There are great benefits. They have a quick hiring process. They are always hiring for more representatives. This is a great stepping stool for future opportunities. This is a great company if you are not dealing directly with customers or managing those that deal with customers. People are often sick or die while working here from illnesses that can be attributed to the stress.
Cons
ADT micromanages a lot. It is not just a management style but is forced upon the managers to micromanage. You can not take a day off without there being consequences. With covid and the Texas freeze, a lot of people have problems that arose after but you will be penalized for taking a day off even if your parent died. The attendance policy is not clear and if you have an emergency, you should expect there to be problems. ADT lies to their customers and you are EXPECTED to lie. If you tell a customer the truth about the equipment, you are penalized and written up. You have PTO but you are punished for using it. If you take the day off with PTO, you are expected to make up the hours or you will be written up. PTO is not approved often. ADT has a high turnover rate because of the treatment of their employees.