Decent first sales job - Residential Resale Representative ADT Employee Review

2.0
Jan 21, 2011
Recommend
CEO approval
Business Outlook

Pros

Make your own schedule, paycheck once a week, pretty good benefits. Decent entry sales position if you don't mind door knocking every day. Industry leading name.

Cons

Awful pay plan, 100% commission with charge-backs. Some technicians did not care for their sales reps. The sales reps were expected to act as technicians in some instances. The resale position becomes more like a collector than a sales job; you definitely will deal with some sketchy people. The supposed dollar amount for hitting sales goals is way off

Explore other reviews about ADT

5.0
Feb 6, 2026
Recommend
CEO approval
Business Outlook

Pros

Great pay and love my managers

Cons

Nothing the work is easy and great

5.0
May 20, 2026
Recommend
CEO approval
Business Outlook

Pros

Pros I truly enjoy working at ADT. I have the flexibility of a hybrid schedule, which allows for a great work-life balance. The company offers generous PTO, and more importantly, actively encourages employees to take the time they need to recharge. There’s also a strong sense of job security. ADT is consistently growing, and the steady flow of new hire classes reflects that stability. In my role, I get the opportunity not only to help people start their careers, but also to coach and support agents as they grow professionally and personally. Seeing that development firsthand is incredibly rewarding. On top of that, I work with an amazing team. The people here are supportive, collaborative, and genuinely care about each other’s success, which makes a huge difference in the day-to-day experience.

Cons

While compensation is generally competitive, I would love to see more opportunities for performance-based bonuses to help employees further grow their savings and feel rewarded for their contributions. Additionally, there is some opportunity for improvement in how the building facilities are managed to enhance the overall workplace environment.

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