ADT reviews

3.0

43% would recommend to a friend

(5,201 total reviews)
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Jim DeVries

48% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,201 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Oct 31, 2013
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, pay can be good if you work 12+hrs a day

Cons

management is driven by new business, control leads, you are the point of contact for customer, handle all needs while trying to focus on selling

3.0
Oct 25, 2013
Recommend
CEO approval
Business Outlook

Pros

I worked there for five years in what they call residential retention sales. Lots of autonomy, potential to make decent money (not great)

Cons

Managers tend to be micromanagers, overwhelming amounts of paperwork both for doing business as well as doing reports, activity logs, etc. Joke in my office was ADT = Another Dead Tree. They'll hire any one with a pulse and a car, training is negligible, and management is in constant rotation. At one point my manager changed 8 times in 10 months. In 5 years, It's a 100% commission job, so no sales = no paycheck. I had 5 different pay plans, and with each change, it got progressively worse for sales people. No sick pay, vacation pay when I was there was $35/day. So if I sell 5 units in a week at the end of the month, I could make $1000-$1500, but if I go on vacation that week instead, I get $175. Opportunity for advancement is slim, and if you do advance, your reward is basically more hours, almost all stuck behind a desk, for less money than you made when you were selling. It's a shame when at a company the size of ADT, you can be a top 5 sales person in a region (top 100 in the entire country) and not be earning 6 figures. Keep in mind my information is based on my time there, which ended in 2009. Things may have changed since then. But based on talking to the people I still know there, they haven't changed much.

3.0
Oct 22, 2013
Recommend
CEO approval
Business Outlook

Pros

Large company, I'm sure it is like with any alarm company the quality of the work experience depends greatly on local management . that being said it feels likem a fairly stable environment .

Cons

This industry so far in general has a lot of whiners in it. and ADT has its share and then some. But with each new management change I have seen wholesale changes in culture. and being the industry it is with big companies buying up smaller ones this happens alot

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