Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (384) , Customer Service Representative (195) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"Good benefits and the company has a strong brand but too many customers are leaving." ((in 386 reviews)); "The pay is good I like to schedule and how close it is to my home" ((in 370 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 197 reviews)); "Work from home is great" ((in 120 reviews)); "Good money if you want to work 7 days a week and getting micro manage and not that good of a commission ." ((in 116 reviews))

What are the cons of working at ADT according to real employee reviews?

"poor management can make you miserable" ((in 376 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 179 reviews)); "No training (sink or swim)" ((in 177 reviews)); "The managers have no.formal" ((in 151 reviews)); "horrible upper management." ((in 108 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

Compare reviews

3.0

43% would recommend to a friend

(5,200 total reviews)

Jim DeVries

48% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

2.8

Culture & values

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,200 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Aug 10, 2013

Customer service

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Ability to move up in call center is easy, however pay raises are very small and it's high call volume with a script.

Cons

hard to get beyond the cube environment

4.0

Aug 6, 2013

Sales Rep for over a year

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Good people, strong company ethics program. You can expect to be treated with courtesy and respect. In sales, the compensation program is pretty good if you want to work. It is not hard to make a grand a week or more, with oh, say 30 hours of work.

Cons

Customers, Some of them are filthy, nasty and horribly rude. They ask you for an appointment sometimes, and then act offended when you show up for the appointment they set. Others will expect you to give them free stuff. The ones that want to spend the least amount of money securing their home are the ones that are the biggest pain in the ass.

3.0

Aug 6, 2013

Discontent, frustrated

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

Great flexibility, little micro management- at least with my managers, ok benefits

Cons

Can be very stressful, no floor to work from, terrible vacation pay

Viewing 5122 - 5124 of 5,200 Reviews

Jobs at ADT

Customer Service Dispatcher

Security Patrol Officer (Job ID 3018903)

Security Patrol Officer

Customer Service/Call Center Representative

Security Patrol Officer

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Customer service

Sales Rep for over a year

Discontent, frustrated

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