Does ADT pay their employees well?

According to anonymously submitted Glassdoor reviews, ADT employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at ADT. This rating has been stable over the past 12 months.

How satisfied are employees working at ADT?

43% of ADT employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ADT 2.9 out of 5 for work life balance, 2.8 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at ADT?

Sales Representative (385) , Customer Service Representative (196) , Residential Sales Representative (177) , Small Business Sales Representative (135) , Sales Associate (103) , Sales (101) , Technician (96) , Installation Technician (90) , Account Manager (73) , Solutions Advisor (68) , Manager (67) , Emergency Dispatch Operator (64) , Inside Sales Representative (59) , Sales Manager (56) , Field Service Technician (54)

What are the pros of working at ADT according to real employee reviews?

"The pay is good I like to schedule and how close it is to my home" ((in 373 reviews)); "Good benefits and genuinely hard" ((in 367 reviews)); "Most of the employees are really great people that would be willing to help you out if they like you." ((in 194 reviews)); "Work from home is great" ((in 122 reviews)); "Good money if you are good at upselling" ((in 112 reviews))

What are the cons of working at ADT according to real employee reviews?

"management was poor to work with" ((in 379 reviews)); "Commission only is a very hard way to live when the company doesn't live up to their promises." ((in 175 reviews)); "No training (sink or swim)" ((in 160 reviews)); "All the managers do is play around in each other offices and always claiming they are in a meeting or on a conference call." ((in 152 reviews)); "horrible upper management." ((in 114 reviews))

What are employees saying about ADT layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ADT layoffs and their outlook for job security at ADT in 2026.

ADT reviews

3.0

43% would recommend to a friend

(5,205 total reviews)

Jim DeVries

47% approve of CEO

36% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.2

Compensation and benefits

2.9

Work/Life balance

2.8

Culture & values

2.8

Career opportunities

2.7

Senior management

ADT has an employee rating of 3.0 out of 5 stars, based on 5,205 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

5K reviews

3.0

Feb 22, 2016

Residential Resale rep

Residential sales representative

Recommend

CEO approval

Business Outlook

Pros

Sales reps set their own schedule, Salaries are flexible in that an employee who works harder and longer gets paid more, Friendly Staff, The company reimburses tuition 100%

Cons

Sales reps are subject to charge backs if customers discontinue service within 1 year, Sales leads that come through the office tend to be given to the managers favorite reps or friends.

5.0

Feb 8, 2015

I love ADT

Emergency dispatch operator

Recommend

CEO approval

Business Outlook

Pros

Great pay The training is one of the highlights. It's amazing. Treats employees fairly and with respect They make all of the rules clear Easy to move up in the company Way too many things to name

Cons

All the cons are no different than any other job The hours are long, but they have part time. Boring/Repetitive work A lot of the customers are rude

5.0

Sep 24, 2014

Admin Processor/Material Handler

Material handler

Recommend

CEO approval

Business Outlook

Pros

Great company to work for. Great benefits and really good salaries. I am a former employee that had to move due to my husband's job. I tried to transfer but nothing was open. Would love to get back to working for this company

Cons

Communication could be better between departments, but that may also be office specific. Not a lot of positions open to transfer to. Had to move and leave after 17 1/2 years of employment and I am still trying to come back.

Viewing 5101 - 5103 of 5,205 Reviews

Jobs at ADT

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Customer Service Monitoring Representative

Inbound Monitoring Representative

Customer Service Dispatcher

ADT

ADT reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Residential Resale rep

I love ADT

Admin Processor/Material Handler

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