Pros
The company seems to genuinely care about its customers and products (though often at the cost of caring for employees).
Cons
The Aurora location is still a "good old boys" club, meaning you need to work there for 10 years before anyone will consider you for management. Many of those who are in management appear to have worked there since high school, and their skills are often severely lacking - many managers are unprofessional and apallingly ignorant. Innovation in processes is resisted even when the present process is impractical and inefficient. There is little organization. The dealers in the dealer program are frequently hostile, and will verbally abuse the telephone reps on a regular basis. The level of respect from management and co-workers is generally low, the opportunities for advancement are few, and the pay is terrible.