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      ADT

      Engaged Employer

      ADT reviews

      3.0

      43% would recommend to a friend

      (5,209 total reviews)
      avatar

      Jim DeVries

      47% approve of CEO

      36% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Compensation and benefits

      2.9

      Work/Life balance

      2.8

      Culture & values

      2.8

      Career opportunities

      2.7

      Senior management

      ADT has an employee rating of 3.0 out of 5 stars, based on 5,209 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      3.0
      Feb 28, 2012

      It was OK

      Customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      The Center I worked at was a former brinks/broadview call center and when ADT bought it, the culture was carried over. Everyone got along and would also be friends outside of work. We could count on each other and management was very flexible (as long as you didn't take advantage). Overall I loved working for brinks/broadview.

      Cons

      But as time went on the ADT way started to set in. ADT understaffed our center causing horrible wait times. Management didn't know what would come next and you could tell. Everyone was on edge and the brinks culture died. ADT is only about the profits. They care nothing about employees or customers.

      3.0
      Feb 28, 2012

      A very difficult work environment where the customer takes a back seat to the mangers' bonuses matrix

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good overall benefits, good job security. ADT has diversity as one of it's core values. The internal training programs are second to none.

      Cons

      Alot of internal fighting amongst managers. A lack of accountability, eveyone plays the blame game. Customer isn't always put first. Upper management is more interested in data mining than they are in running the business as a business.

      Viewing 5056 - 5058 of 5,209 Reviews
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      Glassdoor has 5,659 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.