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      ADT

      Engaged Employer

      ADT reviews

      3.0

      43% would recommend to a friend

      (5,209 total reviews)
      avatar

      Jim DeVries

      47% approve of CEO

      36% positive business outlook

      Ratings by category

      3.5

      Diversity & inclusion

      3.2

      Compensation and benefits

      2.9

      Work/Life balance

      2.8

      Culture & values

      2.8

      Career opportunities

      2.7

      Senior management

      ADT has an employee rating of 3.0 out of 5 stars, based on 5,209 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      5K reviews
      4.0
      Feb 24, 2012

      Good experience

      Residential sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Generated leads - friendly employees - cool rewards (bonuses, gift cards) - great benefits - very good training - weekly pay I thoroughly enjoyed my tenure at ADT. The culture was pretty nice, my manager was awesome, the staff and other sales reps were friendly and I learned how to sale. I would still be there today if they offered a base salary. . Execellent opportunity for a college grad to see if sales is for them.

      Cons

      - commission only - car reimbursement too low Its just too stressful to earn a living off 100% commission, hard to budget and plan for the future.

      2.0
      Feb 22, 2012

      High Turnover/Low Morale

      Csg/customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers were great, and a select few of the mangers and team-leads were great, did offer benefits even if they were quite exspensive. PFP or padi for performance a good idea on paper.

      Cons

      QA's were as varied as the sun, most management, including upper, were worthless, yet could get away with murder. Pay for the CSG's was awful, and not good for the EDO's as well, turnover was astrinomical, higher then any other call center that I have ever seen. The technology used was about 8 years out of date and the attendance policy was a joke. Many customers cancelling service becasue of poor service because of high turnover, just plain bad.

      Viewing 5059 - 5061 of 5,209 Reviews
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      Glassdoor has 5,659 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.