ADT reviews

3.0

43% would recommend to a friend

(5,212 total reviews)
avatar

Jim DeVries

47% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,212 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
1.0
May 17, 2013

A poorly run company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible hours. You can block your schedule for personal time.

Cons

By far the worst company I have worked for. Nashville specifically is poorly run. Many people in management sit around all day, while the sales force uses up valuable gas that comes out of your own pocket. Stay away, stay far away. Employee turnover is always an indicated of how good a company is. ADT has very high employee turnover.

2.0
May 12, 2013
Recommend
CEO approval
Business Outlook

Pros

One of the best reasons to work at ADT is that the name recognition and company infrastructure is second to none. Most people recognize the logo immediately and have a fair idea about some of the things the company does.

Cons

The flip side of widely recognized name and the huge size of the company is that anyone who has ever had an issue also recognizes the name immediately. Representatives can find themselves spending a lot of time cleaning up messes of those who came before them. This is made worse by the never-ending turnover in sales- a lot of salespeople rotate in and out very quickly. Part of the reason for this is that there are a number of complicated requirements with regard to technology, legality, and paperwork etc. Many of these are necessary due to the nature of the security industry and the type of product/service provided. That is enough to scare off some people, but the company seems to go out of it's way to further complicate the process by imposing another series of in-house requirements, multiple processes, and hoops to jump through, many of which are designed to either delay an order or as an excuse to avoid paying commissions. It's as if management just wants to get as many sales out of you as possible before you go broke from them housing commissions, get frustrated, and quit.

Viewing 4930 - 4932 of 5,212 Reviews

Glassdoor has 5,662 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.