ADT reviews

3.0

43% would recommend to a friend

(5,212 total reviews)
avatar

Jim DeVries

47% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,212 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
3.0
May 27, 2013
Recommend
CEO approval
Business Outlook

Pros

Excellent sales training, company leads (to an extent - see below), free use of company equipment, generally good experience with managers, free trip to Florida for training. I came to ADT with no sales background. As a result, I got a lot of training from my manager prior to going to Quickstart, which is ADT's national training program for salespeople. The trip to Quickstart was free, and all my meal expenses were reimbursed. Though as an outside sales person you're primarily working out of the office, you still have free use of the computes/printers/whatever you need there. You also get a certain number of company leads.

Cons

Mandatory conference calls, mandatory team meetings/time every week, expectations that are too high for a product that costs too much. I was under the impression that the distribution of company leads was based on your close rate. It is not. When I noticed that my number of company appointments was very low, my manager informed me that this was because my self-generated numbers were low. Now I understand you want to give people more time to focus on their SG activities if they aren't making their numbers, but am I really going to be motivated to do those activities if I'm not making any money otherwise? Company leads are easy money for the most part. It is very easy to achieve a 50% or higher close rate. It is not so easy to get SG sales unless you have a strong network already. As someone who doesn't, and was assured from the get-go that this wouldn't be an issue, I'm feeling a little misinformed and I'll be seeking employment elsewhere.

5.0
May 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Great Mission - Helping to Save Lives and Create Customers For Life Great People - Really strong team and fun to work with Commitment from Management - The leadership team is really committed to making it a great place to work

Cons

Challenging Enviornment with Lots of Change

1.0
May 24, 2013
Recommend
CEO approval
Business Outlook

Pros

Its a great company to start your experience in a call center.

Cons

Very disorganized and disheveled. They have policies that they do not stick to and the supervisors do what they want.

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Glassdoor has 5,663 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.