ADT reviews

3.0

42% would recommend to a friend

(5,218 total reviews)
avatar

Jim DeVries

48% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,218 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
3.0
Jun 1, 2014

Sales Rep

Recommend
CEO approval
Business Outlook

Pros

Commisson based - the sky is the limit

Cons

Poor lead quality at times

3.0
May 31, 2014

The company has a lot of potential

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

in the midst of big changes provides opportunities

Cons

The changes can cause a lot of anguish as well.

1.0
May 31, 2014
Recommend
CEO approval
Business Outlook

Pros

Good people for co-workers, benefits offered but too high of premium for medical/dental.

Cons

-training is a joke; iPad you are supposed to use is not given to you timely, backlogged months. -pressure to sell sell sell using outdated lists -work hours are long, average day is 12 hours M-Sat -useless meetings that take your time away from generating income -Managers will tell you to your face that if you don't make it, then you can't sell. Negative atmosphere. -was informed by the Manager NOT to talk to the other team members, talk to him only. -outside sales reps are competing against own in-house customer service reps (who offer products at a deeply discounted price and tell the clients not to have a field rep at the house as they will not get the same price), distributors can offer more in the product for less and discount the monthly service fee; both of these makes a sale almost impossible when we are confronted with this information with the homeowner. -renters as ADT clients are discriminated against, ADT will require a yr of monthly service upfront, separate from the installation-this forces many reps to lie about the status of the renter turning the status to homeowner-so the sale will go thru. -sales are now paid AT INSTALL making the outside FULLY COMMISSIONED reps dependent upon the techs to finish a job somewhat on time. average paid time on a sale is now 3 weeks. -NEED TO HAVE AT LEAST A YEAR OF MONEY BACKING YOU SO YOU CAN SURVIVE ADT. -the competition has reduced the edge that ADT used to have. lower prices and quicker installs.

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Glassdoor has 5,669 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.