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      ADT

      Engaged Employer

      ADT reviews

      3.0

      42% would recommend to a friend

      (5,218 total reviews)
      avatar

      Jim DeVries

      48% approve of CEO

      36% positive business outlook

      Ratings by demographic groups

      ADT has an employee rating of 3.0 out of 5 stars, based on 5,218 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

      Reviews by job title

      5K reviews
      3.0
      Jun 6, 2014

      An ok job but very little pay.

      Emergency dispatch operator
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company was had a reasonable benefits package. The people were great and always willing to help.

      Cons

      No opportunity for advancement. No raises to speak of, only attendance bonuses. They completely gutted the benefits package. Upper management ignored good people and advancement was an urban legend.

      1.0
      Jun 6, 2014

      Awesome company for customers, horrible to work for.

      Sales representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent benefits. There is ample opportunity to make money if you do not mind working 6 days/week at all hours. Leaving someone's home and getting a teary hug from them because you have made them feel safer is an awesome emotional boost and makes you feel good about your job. ADT is the oldest security company in the US, has lots of government contracts, excellent equipment, and is a very recognizable name. If your territory is a large city that has a lot of suburbs, you can do very well here.

      Cons

      ADT dealers can undersell a direct ADT employee and steal jobs out from under you (even though this is not supposed to happen, or you are supposed to get reimbursed if it does). Installations - at least from my office - took weeks to be installed. The installation department consistently screwed up my jobs, the installation manager does not care at all about sales reps, the scheduling department can NOT get their crap together, there were constant over-scheduling of install technicians and jobs were canceled with no reason given. As a result of the massive disorganization, my commissions diminished by over $12K my last year there in comparison to the year before. It is my understanding that not all offices are as poorly managed, but we lost our area sales manager (who had been with the company for over 15 years) because of poor communication between departments. Management is starting to expect higher production from sales reps with less leads, resulting in longer hours.

      2.0
      Jun 3, 2014

      Great company but very slow.

      Customer care representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great Benefits, It is a great opportunity but eventually the amount of work and pay will not match up. Training was the best part of being their.

      Cons

      Too much work for the amount of compensation offered. To strict.

      Viewing 4702 - 4704 of 5,218 Reviews
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      ReviewsADT reviews

      Glassdoor has 5,669 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.