ADT reviews

3.0

42% would recommend to a friend

(5,219 total reviews)
avatar

Jim DeVries

48% approve of CEO

36% positive business outlook

ADT has an employee rating of 3.0 out of 5 stars, based on 5,219 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ADT employee rating is in line with the average (within 1 standard deviation) for employers within the Administración y consultoría industry (3.7 stars).

Reviews by job title

5K reviews
2.0
Jul 13, 2014

Sales

Recommend
CEO approval
Business Outlook

Pros

Benefits are fine, 401k is fine The main corp training given to sales reps is fine but beyond that you are on your own. Flexible hours though demands are extremely high

Cons

100% commission that is seldom correct. Pay on close which can be weeks out at a time meaning you work all week and make no money. You use your own vehicle to drive and are only paid 15/c a mile which hardly covers gas, to give you an idea i do about 400 miles a day. Policies change randomly and are poorly explained.

4.0
Jul 13, 2014
Recommend
CEO approval
Business Outlook

Pros

I love the product, the managers too.. When they understand the problem, the management to whom I reported and the company truly does have a philosophy of doing the right thing. And, this comes from the top down.

Cons

Compensation plans of various departments do conflict and do not foster a positive team environment. Install seems to have more power than Sales, which is kind of like the tail wagging the dog, or perhaps just a 2 1/2 legged dog .... Neither of which can hunt. Sales Management makes excuses for installers who provide poor customer service and install management does not respect sales (perhaps in words but not in action), both resulting in charge backs for sales. They could really benefit from Team Building courses and how to effectively work together (without Sales always having to defer). You really must enjoy doing everything, and handling every detail, long days, feeling alone much of the time, and tolerate hearing the same message daily, sell, sell, sell . . . Or be good at ignoring it. If you can, it is a great company with a great product. ... With 100% employee turnover, the numbers speak for themselves.

2.0
Jul 11, 2014

Can you grow at ADT?a

Recommend
CEO approval
Business Outlook

Pros

ADT is a great place to work if you are more interested in salary and benefits. The benefits are excellent.

Cons

If you are looking for growth opportunities ,ADT is not a good choice. It is about who you know and not your potential. One can easily be discouraged when attempting to move up within the company.

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Glassdoor has 5,670 ADT reviews submitted anonymously by ADT employees. Read employee reviews and ratings on Glassdoor to decide if ADT is right for you.