I applied online. The process took 4 weeks. I interviewed at Wise (Singapur) in Nov 2024
Interview
Very professional, well structured process, and the hiring manager is very helpful as well. Before the interview, they provide a preparation deck which helps with figuring out what questions to prep for.
Interview questions [1]
Question 1
What is your understanding of the expectations of this particular role? Where do you see your impact?
I applied online. The process took 2 weeks. I interviewed at Wise (Paya Lebar) in Feb 2025
Interview
I went through two rounds of interviews for the role.
First round: A video call with the recruiter, who mentioned they were looking to fast-track the hiring process and fill the role quickly. Because of this, there would only be two rounds of interviews.
Second and final round: An in-person interview with two Customer Support Team Leads at their office. Although they stated they wanted to keep the conversation less formal, the interview felt overly scripted, as they read directly from their laptops. There was minimal eye contact, and they were heavily focused on typing notes throughout. A better approach would have been to divide roles, where one interviewer focuses on leading the conversation while the other takes notes, allowing for a more genuine two-way interaction.
I was assured an update, including feedback on my interview by the end of the week, but this was not provided. Despite multiple follow-ups, I received no response and was eventually forced to reach out to a colleague who wasn’t directly involved in the process. 1 week and 4 days later, I finally received an automated rejection email with no explanation.
This experience reflects a lack of professionalism in the recruitment process, both from the hiring team and leadership. Given that "Transparency" is one of the company’s core values, it was disappointing to see it not upheld in the hiring process.
Interview questions [1]
Question 1
What did you do in a challenging situation with customers?
I applied online. The process took 2 weeks. I interviewed at Wise (Kuala Lumpur) in Nov 2024
Interview
2 stages after the recruiter's scanning. In depth questions about personality and related to the role. There was also an assessment to be completed in prior before the first interview, situational questions with workarounds to be submitted together.